topic Locked out in Get Support

Locked out

Josh36 — Wed, 05 Jan 2022 09:09:49 GMT

Password for self serve would not work, so I tried to reset password and the answer for my security question would not work. After a few attempts I locked myself out of the account getting message to contact public mobile

Re: Locked out

geopublic — Thu, 04 Apr 2019 20:38:17 GMT

@Josh36 wrote:
Password for self serve would not work, so I tried to reset password and the answer for my security question would not work. After a few attempts I locked myself out of the account getting message to contact public mobile

Please send a message to the @CS_Agent by clicking on the following link

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Locked out

Dunkgirl — Thu, 04 Apr 2019 20:39:17 GMT

@Josh36 wrote:
Password for self serve would not work, so I tried to reset password and the answer for my security question would not work. After a few attempts I locked myself out of the account getting message to contact public mobile

@Josh36

Send a private message to the public mobile moderator team. Click this to message them. They will reply with a unique link to a secure online form where you will need to verify your identity as the account owner. After you’ve provided the verification please reply to the existing private message thread with the moderator. Read more about it here [ Learn about contacting our support team ]

Re: Locked out

Jackhyf63 — Fri, 05 Apr 2019 10:49:37 GMT

The forgot password function doesn't always work, unfortunately. Send a private message to the Moderator Team and they can reset it for you.

Re: Locked out

Mary_M — Fri, 05 Apr 2019 13:10:24 GMT

Hey @Josh36,

I'm pleased to see that my colleague was able to help you out 🙂 Feel free to send us a message if you ever have any other questions.

Have an awesome weekend!

Mary

Re: Locked out

sh123 — Fri, 12 Apr 2019 02:19:20 GMT

Few weeks ago i got a text saying that our public mobile plan is expiring at the end of this month. I don't understand why. There is no way of contact with anybody and this is really frustrating. I tried to log into my own account but they are not accepting my email address as the username even though that was initially how i activated my account. I don't know what to do. Please help asap. Thank you.

Re: Locked out

hairbag1 — Fri, 12 Apr 2019 02:48:12 GMT

@sh123 wrote:
Few weeks ago i got a text saying that our public mobile plan is expiring at the end of this month. I don't understand why. There is no way of contact with anybody and this is really frustrating. I tried to log into my own account but they are not accepting my email address as the username even though that was initially how i activated my account. I don't know what to do. Please help asap. Thank you.

Click this to message the Moderators.

Send them a message with as much info as you can.

Please be patient as wait times could be up to 48hours...but usually less.

Good luck and let us know how you make out.

Re: Locked out

Sharaput — Wed, 12 Jun 2019 15:59:23 GMT

Hello! I need to update my payment information (new expiry date) information but am locked out of my account. When I select the option to change my password, I'm directed to a page that instructs me to contact an administrator. Can you help?

Re: Locked out

Triguy — Wed, 12 Jun 2019 16:01:56 GMT

Contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

Triguy — Wed, 12 Jun 2019 16:03:09 GMT

https://selfserve.publicmobile.ca/forgot-password/

Re: Locked out

Sharaput — Wed, 12 Jun 2019 19:44:50 GMT

Tried that and the page it leads to advises me to contact a moderator. Do the moderators work for Public Mobile? Is it safe to give my address and credit card info to one? A moderator has offered to update my information for me.

Re: Locked out

geopublic — Wed, 12 Jun 2019 19:48:36 GMT

@Sharaput wrote:
Tried that and the page it leads to advises me to contact a moderator. Do the moderators work for Public Mobile?

@Sharaput Yes.

Is it safe to give my address and credit card info to one? A moderator has offered to update my information for me.

@Sharaput Yes, but your choice.

Re: Locked out

Sharaput — Wed, 12 Jun 2019 19:54:47 GMT

Is there an alternative way to get back into my account?

Re: Locked out

geopublic — Wed, 12 Jun 2019 19:56:36 GMT

@Sharaput wrote:
Is there an alternative way to get back into my account?

@Sharaput No.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Locked out

Triguy — Wed, 12 Jun 2019 19:59:17 GMT

If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Locked out

Sharaput — Wed, 12 Jun 2019 20:09:50 GMT

Going w info to moderator. Thank you.

Re: Locked out

Sharaput — Wed, 12 Jun 2019 20:10:35 GMT

Going w info to moderator. Thank you.