topic Re: Activation Problem in Get Support

Activation Problem

jparker000 — Wed, 05 Jan 2022 09:09:45 GMT

Here is my issue:

I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted the phone several times but nothing...

Re: Activation Problem

Dunkgirl — Thu, 04 Apr 2019 17:13:58 GMT

@jparker000 wrote:
Here is my issue:
I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted the phone several times but nothing...

@jparker000You are not porting a number, so it was a new number you selected from public mobile? When you log into self serve does it show your plan as active, what plan are you on? Are you connected to the public mobile network, do you have any errors? Can you post a screen shot of your self-serve account without your personal details?

Re: Activation Problem

Anonymous — Thu, 04 Apr 2019 17:21:49 GMT

@jparker000 wrote:
Here is my issue:
I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted the phone several times but nothing...

What exact make/model is the phone?

Re: Activation Problem

ShawnC13 — Thu, 04 Apr 2019 17:26:27 GMT

@jparker000 wrote:
Here is my issue:
I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted the phone several times but nothing...

I know you mentioned your phone is compatible but I am going to ask what type of phone do you have? Just because if you used Public Mobiles IMEI checker for compatibilty that isn't really what it does it checks to see if the phone is blacklisted and not for actual network compatibility

Re: Activation Problem

Pizzaeh — Thu, 04 Apr 2019 17:35:01 GMT

@jparker000: that's not enough information for us to try and figure out what the problem might be - we're customers like you and would like to help, but we need additional details.

When you login to your self-serve account what does it say for Account Status?

When you try to make a call, what happens; what is the message/recording you hear?

When you try to send a text message, what happens; is there a message?

When you try to use data, what happens?

What phone model do you have?

Did you purchase the phone from a carrier, if so, which one?

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:10:25 GMT

My account says "Active"

My phone is a Samsung J3 Prime. I checked the IEMI # and its valid for Public Mobile (In fact, I used it on Public Mobile last year.

There is nothing on my screen that indicates I have any phone or data service. "Emergency Calls Only" - no Data, no Phone.

EDIT to remove identifying information in public forum. stonechucker.

Re: Activation Problem

Anonymous — Thu, 04 Apr 2019 18:10:33 GMT

@jparker000

Where's it been since? Maybe that service locked your phone. When you power on the phone with the SIM in, do you get any messages during boot up?

Also check and verify the card size is the right one. It should slide in kinda snug.

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:12:15 GMT

No, not porting a number. My plan is UL Calling/Texting/500Mb + 500Mb Free/$25/month

Took a screenshot but don't know where it is.....

Re: Activation Problem

Pizzaeh — Thu, 04 Apr 2019 18:15:42 GMT

@Anonymous wrote:
@jparker000
Where's it been since? Maybe that service locked your phone. When you power on the phone with the SIM in, do you get any messages during boot up?
Also check and verify the card size is the right one. It should slide in kinda snug.

@jparker000: similar feeling to what @Anonymous is saying and based on your description it's like your phone doesn't see the SIM card. If the SIM card is indeed inserted into the phone, mabye try the 'tape trick' - it could be that the SIM card is too thin, and one or two layers of scotch tape (on the non-contacts side) might make it fit more snuggly in the SIM tray.

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:16:00 GMT

The SIM slides in easy, right slot. Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did.

Re: Activation Problem

Anonymous — Thu, 04 Apr 2019 18:18:32 GMT

@jparker000 wrote:
The SIM slides in easy, right slot. Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did.

Easy is not the word. It should be kinda snug to the edges of the slot. The tape trick helps to hold it down to the contacts.

If you have another phone can you try the SIM in there?

If you have another SIM can you try it in this phone?

Re: Activation Problem

Pizzaeh — Thu, 04 Apr 2019 18:19:16 GMT

@jparker000 wrote:
The SIM slides in easy, right slot. Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did.

Remove the SIM card; is the behaviour (call/text/data) the same?

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:24:29 GMT

This phone has never been locked into a network and it has worked on previous SIM cards that I have inserted. I will try the tape trick and let you know but, to me, this is a card problem. When I bought the SIM at Walmart, the girl said: Be very careful entering the info when you stick in the card - if you make any mistake you will "burn" the SIM. While I didn't make any mistakes, the process wouldn't let me enter my own email address (said it was already in use - by me! Probably ecuse I had an account with PM once before - so I had to use my wife's email. Then it wouldn't let me use my phone # because itdidn't belong to a PM member (turned out I had not seen the check box for the customer that referred me. Even though everything went through - I'm wondering about the "Burn the SIM card warning"?

Re: Activation Problem

Anonymous — Thu, 04 Apr 2019 18:32:11 GMT

@jparker000

Anything's possible.

Pull out your magnifying glass and look at the number on the SIM card itself (not the packaging) and then go into the self-serve Change SIM and verify the last 4 digits. Sucks that they don't show the whole number.

Even before you might decide to get another one...do the Change SIM to the number on the card using your magnifying glass. It's 19 digits. No letters.

Then restart.

Grasping at straws.

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:32:36 GMT

I put an adhesive backed paper from an envelope on thhe back of the SIM and reinserted it - no change.

Re: Activation Problem

Pizzaeh — Thu, 04 Apr 2019 18:34:32 GMT

@jparker000 wrote:
I put an adhesive backed paper from an envelope on thhe back of the SIM and reinserted it - no change.

Try the SIM card in another phone, if one is available. If not, you can contact the moderators; response time is between a few hours up to 48 hours.

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:37:08 GMT

Had already done this - originally read the number off the SIM (hard as Hell) but later found the same number was printed on the card holder in larger numbers. Both matched as did the numbers entered on the form.

Re: Activation Problem

geopublic — Thu, 04 Apr 2019 18:38:00 GMT

@jparker000 wrote:
My account says "Active"
My phone is a Samsung J3 Prime. I checked the IEMI # and its valid for Public Mobile (In fact, I used it on Public Mobile last year.
There is nothing on my screen that indicates I have any phone or data service. "Emergency Calls Only" - no Data, no Phone.

EDIT to remove identifying information in public forum. stonechucker.

Dial *#*#4636#*#* on your phone and select phone information. Verify that the IMEI is correct, verify that the phone number is correct and make sure that the network is Public Mobile. If it isn't then what does it show for network and phone number?

Re: Activation Problem

jparker000 — Thu, 04 Apr 2019 18:42:26 GMT

I didn't notice you suggested re-entering the SIM card number in the Change Number area - guess it couldn't hurt at this stage but is there no where that someone could punch a Reset button on this activation?

Re: Activation Problem

Anonymous — Thu, 04 Apr 2019 18:46:56 GMT

@jparker000 wrote:
I didn't notice you suggested re-entering the SIM card number in the Change Number area - guess it couldn't hurt at this stage but is there no where that someone could punch a Reset button on this activation?

The previous post and Dunkgirl from the second reply a while ago suggested about the network. Are you set to auto or something else or anything? Remove SIM and restart without it and see what shows for a network if anything. I'm not even sure if it would show anything without a SIM but check the network with it in anyway.

Contacting the moderaters has already been suggested.