topic Re: Porter phone # now nothing works!! Please help! in Get Support

Porter phone # now nothing works!! Please help!

robbiemackay22 — Wed, 05 Jan 2022 09:09:34 GMT

I tried to port my old phone number and it did not work, now I can not text or call.. I am trying to just switch back to a normal public mobile phone number but it says my request failed.. now I am stuck and apparently I need to wait 30 days to change my # again. PLEASE HELP!!!

TIA

Re: Porter phone # now nothing works!! Please help!

Metal1967 — Thu, 04 Apr 2019 16:19:35 GMT

@robbiemackay22

Doesyor sim from previous carrier still work?

Re: Porter phone # now nothing works!! Please help!

robbiemackay22 — Thu, 04 Apr 2019 16:22:22 GMT

No it doesn’t the phone # I tried porting was recently suspended by Rogers, it will allow to me make out going calls with the public mobile sim but not receive calls or send/receive texts

the # I ported shows up when I make outgoing calls

Re: Porter phone # now nothing works!! Please help!

Metal1967 — Thu, 04 Apr 2019 16:24:04 GMT

@robbiemackay22

When did you port?..the process insnt instant

Re: Porter phone # now nothing works!! Please help!

austinhuang — Thu, 04 Apr 2019 16:25:52 GMT

How long has your ported number not been working?
- Less than 6 hours: Wait. Be patient.
- More than 6 hours: Continue
Does your previous SIM still work? Is your phone (previously) locked?
- Yes: Check with your previous carrier
- No: Continue
Were you with Rogers/Fido/Chatr and your phone only supports 2G?
- Yes: Buy a new phone
- No: Continue

Ask a moderator (Can take up to 48 hrs, 1 message at a time).

You may attempt the lost & found trick, no guarantees.

Re: Porter phone # now nothing works!! Please help!

robbiemackay22 — Thu, 04 Apr 2019 16:26:08 GMT

About an hour ago now, I received a text from

public mobile almost instantly after trying.

”Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.”

Re: Porter phone # now nothing works!! Please help!

Anonymous — Thu, 04 Apr 2019 16:28:14 GMT

@robbiemackay22 wrote:
No it doesn’t the phone # I tried porting was recently suspended by Rogers, it will allow to me make out going calls with the public mobile sim but not receive calls or send/receive texts
the # I ported shows up when I make outgoing calls

Rule #3...the originating service needs to be active.

Re: Porter phone # now nothing works!! Please help!

robbiemackay22 — Thu, 04 Apr 2019 16:28:31 GMT

I wasn’t sure.. I should’ve checked in to that before trying 😕

Re: Porter phone # now nothing works!! Please help!

Metal1967 — Thu, 04 Apr 2019 16:29:08 GMT

@robbiemackay22

Was the rogersnumber suspended befor you tried to port?..anyhow looks like you will have to message a moderator...link in @austinhuang post

Re: Porter phone # now nothing works!! Please help!

robbiemackay22 — Thu, 04 Apr 2019 16:32:17 GMT

It was, yes.

thank you I will message a moderator now

Re: Porter phone # now nothing works!! Please help!

Anonymous — Thu, 04 Apr 2019 16:35:06 GMT

@robbiemackay22 wrote:
It was, yes.
thank you I will message a moderator now

At least to stop the port and set a new temporary number. Then when the other service is active, attempt the port again.

Re: Porter phone # now nothing works!! Please help!

wukeamy88 — Thu, 04 Apr 2019 19:59:01 GMT

You cannot port a suspended mobile number.

If your number was suspended before porting you can only port after you have reactivated with Rogers. This will apply to porting mobile numbers from any carrier - must be active

= )

Re: Porter phone # now nothing works!! Please help!

robbiemackay22 — Thu, 04 Apr 2019 20:03:17 GMT

Big thank you to mod Eddy G !! He resolved the issue and set me up with a great new phone number!

Re: Porter phone # now nothing works!! Please help!

s1000 — Fri, 05 Apr 2019 02:31:34 GMT

Sometimes it just takes 24hrs. My wife signed up and ported on Friday Saturday afternoon, and had to wait first thing monday before it worked. There was also a promotion for a free month at the time of sign up so it was provably busy. be patient!