topic Re: is this charge related to my public mobile bill? in Get Support

is this charge related to my public mobile bill?

rdushkevich — Wed, 05 Jan 2022 09:09:30 GMT

a few days ago I was billed for my public mobile account, but on the same day I received two seperate charges from "vesta chatr" of around $50 each. When I call the number on my statement they cant give me any answers unless i provide a cc number which I wasnt comfortable with. Im wondering if these charges might be connected with my public mobile account before i file a dispute.

Re: is this charge related to my public mobile bill?

matbasm — Fri, 16 Feb 2018 20:03:31 GMT

Unless you made phone calles from your PM phone line that were for pay-per-use service, i don't see how that would happen. If you are really concerned, then you should send a private message to the moderators team, and ask if the charge is somehow from/through Public mobile.Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: is this charge related to my public mobile bill?

Tallguy11 — Fri, 16 Feb 2018 20:08:24 GMT

@rdushkevichwrote:
a few days ago I was billed for my public mobile account, but on the same day I received two seperate charges from "vesta chatr" of around $50 each. When I call the number on my statement they cant give me any answers unless i provide a cc number which I wasnt comfortable with. Im wondering if these charges might be connected with my public mobile account before i file a dispute.

that to me looks like a charge from chatr mobile..do u have any phones through chatr? if not your card may be compromized

Re: is this charge related to my public mobile bill?

Mystery — Fri, 16 Feb 2018 20:24:31 GMT

I've never gotten a charge like that before, when I first joined. Perhaps it's a contract fee from changing from Chatr (assuming you had Chatr and you broke contract to join PM).

It's standard practice for them to ask for the cc but, like you, I would hesitate. I would call your cc company and file an investigation. Better safe than sorry.

Re: is this charge related to my public mobile bill?

dna2016 — Tue, 27 Feb 2018 12:42:19 GMT

I agree with @Tallguy11 looks to be a charge from Chatr. Compromising of credit cards happen all the time. Once I had some online gaming charges come out of my cc and I've never played online gaming in my life. I talked to the cc fraud department and they took about 2-3 days investigating and refunded the money bank onto my cc.

Definetely better safe than sorry. Unless you recently left Chart and they're charging you for overage, a final bill, or some type of contract cancellation fee, then I would contact your cc company immediately.

Also consider googling the company to see if this has happened to other people.

Re: is this charge related to my public mobile bill?

kav2001c — Tue, 27 Feb 2018 15:47:25 GMT

@rdushkevich seems like fraud

https://800notes.com/Phone.aspx/1-888-278-3397/2

Bunch of people complaining bout it

Re: is this charge related to my public mobile bill?

computergeek541 — Tue, 27 Feb 2018 21:26:43 GMT

@matbasmwrote:
Unless you made phone calles from your PM phone line that were for pay-per-use service, i don't see how that would happen. I

That really isn't possible as there are no pay-per-use charges at Public Mobile. Further, any charges fror this service get charged as "Public Mobile" and not some other name.

Re: is this charge related to my public mobile bill?

computergeek541 — Tue, 27 Feb 2018 21:29:09 GMT

@Mysterywrote:
I've never gotten a charge like that before, when I first joined. Perhaps it's a contract fee from changing from Chatr (assuming you had Chatr and you broke contract to join PM).

It's standard practice for them to ask for the cc but, like you, I would hesitate. I would call your cc company and file an investigation. Better safe than sorry.

Chatr doesn't have any "contract fee". Chatr is a prepaid service, just as is Public Mobile. Additionally, Chatr does not require customers to provide credit card information to use the service, although many do for convenience or bonus reasons.