topic Re: Connectivity issues after upgrade to android 8.1 in Get Support

Getting Data to Work, Difficulty Changing APN settings

jesusisgod — Wed, 05 Jan 2022 09:09:12 GMT

Hi ,I have the exact same problem .So terribly frustrating when u are not tech savvy .I. May need to return the phone actually .A mod gave me some info to feed into a steering but like u day u cannot get into it .What I will say is on you tube a man had same issue ,he bought another sim card that was able to add pm ,then used pm sim .Thats how he was able to get data .Does your sim card come up as Telus ,mine does .Oh I know exactly how u are feeling .Let me know if u get this resolved and I will let u know ok .I have been quite sick so this has been going in spurts .Ok take care

Re: Connectivity issues after upgrade to android 8.1

Anonymous — Thu, 28 Mar 2019 04:32:39 GMT

@jesusisgod wrote:
No it's not drastic being as I am someone who knows nothing of phones .Numerous phones are 8.1so people should be made aware not after the fact .I already changed providers .I am beside myself trying to get my mobile data .This should not be complicated .If the phone works re calling mms then why cannot I get my data.called umig whatever they say it is compatible pm says says something else .I don't know what to do .

Have you tried using a Freedom Mobile SIM?

Have you tried using a Roam Mobility SIM?

Have you tried using a Speakout SIM?

Have you tried the APK download/install?

This is a known problem with 8.1 that is not isolated to Public Mobile.

Re: Connectivity issues after upgrade to android 8.1

jesusisgod — Thu, 04 Apr 2019 01:15:21 GMT

Thanks I will try that .Ty

still no data on umidigi apro 3

jesusisgod — Thu, 04 Apr 2019 02:16:38 GMT

new umidigi apro 3 .Suppose to be compatible but u cannot add an APM for public .Any help kindly appreciated .tks I cannot get my data .Not comuter savvy at all .

Re: still no data on umidigi apro 3

mimmo — Thu, 04 Apr 2019 02:27:45 GMT

@jesusisgod by starting a new thread you will get similar answers to what you got in the orriginal thread.

have you tried putting in a rogers of bell branded sim in the phone?

Re: still no data on umidigi apro 3

RobertQc — Thu, 04 Apr 2019 02:28:56 GMT

@jesusisgod wrote:
new umidigi apro 3 .Suppose to be compatible but u cannot add an APM for public .Any help kindly appreciated .tks I cannot get my data .Not comuter savvy at all .

@jesusisgod

Have you tried a network reset, then automatically connecting to whatever network / removing sim card and allowing carrier settings to re-assign?

Is the network operator (public mobile) on automatic, or manual?

You likely have 8/8.1 android. Common problem. If you have 8/8.1 try this https://forum.xda-developers.com/showpost.php?p=75157321&postcount=14

Read through this post too https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/td-p/241715

Do you have 2 user names? Are you also @bethm0606 ??

Re: still no data on umidigi apro 3

bethm0606 — Thu, 04 Apr 2019 02:30:21 GMT

it's not me @RobertQc . we got the same problem 😞

Switching plans

jesusisgod — Thu, 04 Apr 2019 02:50:29 GMT

hi ,can u assist me with something .As my data is not working until i get a phone that dors (soon). How does switching plans work .If im on a 40 dollar plan now 2 weeks almost ,and i switch to a lowered priced plan, how am i reimbursed and i also set up for autopayment .Tks .Im confused

Re: Switching plans

RobertQc — Thu, 04 Apr 2019 02:52:56 GMT

@jesusisgod wrote:
hi ,can u assist me with something .As my data is not working until i get a phone that dors (soon). How does switching plans work .If im on a 40 dollar plan now 2 weeks almost ,and i switch to a lowered priced plan, how am i reimbursed and i also set up for autopayment .Tks .Im confused

@jesusisgod

No one here can help you get account credits / reimburmsnet / mid cycle changes. We are all customers like you. Use this link to send a message to the moderator team. They are the only ones that can help you with that and thats if they even will.

Re: Switching plans

computergeek541 — Thu, 04 Apr 2019 02:53:54 GMT

@jesusisgod wrote:
hi ,can u assist me with something .As my data is not working until i get a phone that dors (soon). How does switching plans work .If im on a 40 dollar plan now 2 weeks almost ,and i switch to a lowered priced plan, how am i reimbursed and i also set up for autopayment .Tks .Im confused

@jesusisgod , I've moved your quetsion to a new thread so that you can get more timely answers from other Community members.

If you change any plan to a different one and make it take effect immediateliy, you will not receive any compensation. Everything that you've paid for that first $40 plan will be lost. The new plan will be due immediately, and the full 30 days (or 90 days if you take a 90 day plan) will start from the moment of the change.

Re: Switching plans

RobertQc — Thu, 04 Apr 2019 02:54:08 GMT

@RobertQc wrote:
@jesusisgod wrote:
hi ,can u assist me with something .As my data is not working until i get a phone that dors (soon). How does switching plans work .If im on a 40 dollar plan now 2 weeks almost ,and i switch to a lowered priced plan, how am i reimbursed and i also set up for autopayment .Tks .Im confused
@jesusisgod

No one here can help you get account credits / reimburmsnet / mid cycle changes. We are all customers like you. Use this link to send a message to the moderator team. They are the only ones that can help you with that and thats if they even will.

@jesusisgod Don't "change plan now" because you will end up throwing the rest of your plan in the garbage and spending a lot more. Do not change your plan mid cycle unless the moderators are helping you do it, or you are willing to spend MORE money

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

sunflowershine — Thu, 04 Apr 2019 02:54:27 GMT

@jesusisgod wrote:
hi ,can u assist me with something .As my data is not working until i get a phone that dors (soon). How does switching plans work .If im on a 40 dollar plan now 2 weeks almost ,and i switch to a lowered priced plan, how am i reimbursed and i also set up for autopayment .Tks .Im confused

@jesusisgod If you are in $40 plan, you don't want to switch to the lower plan until next renewal cycle. If do, you will lose all $40. So you can just wait.

Autopay set up, you can do it in "My Account" and update your credit card information. After next cycle payment made, you will have $2 reward in your account that will be good for next cycle.

Re: Switching plans

Alex888 — Thu, 04 Apr 2019 02:55:49 GMT

@jesusisgod You can use your self-serve account to change your plan, it will give you an option to either change it immediately or on automatically on your next renewal date. If you change it immediately you forfeit the remainder of your current plan, there are no refunds.
To change plans go to My Account --> Log in --> Change Plan (Under Account Status) and select the plan you want.
To set up autopay go to My Account --> Log in --> Payment (near the top left) --> Manage AutoPay

Re: still no data on umidigi apro 3

will13am — Thu, 04 Apr 2019 03:35:36 GMT

This is an RFD thread on the same topic. One of the guys produced an app to help with the APN addition.

https://forums.redflagdeals.com/solved-fido-apn-miui-10-cant-add-apn-2239645/

Re: Switching plans

RobertQc — Thu, 04 Apr 2019 04:15:03 GMT

@Alex888 wrote:
@jesusisgodYou can use your self-serve account to change your plan, it will give you an option to either change it immediately or on automatically on your next renewal date. If you change it immediately you forfeit the remainder of your current plan, there are no refunds.
To change plans go to My Account --> Log in --> Change Plan (Under Account Status) and select the plan you want.
To set up autopay go to My Account --> Log in --> Payment (near the top left) --> Manage AutoPay

Re: Switching plans

geopublic — Thu, 04 Apr 2019 05:03:39 GMT

@RobertQc wrote:
@Alex888 wrote:
@jesusisgodYou can use your self-serve account to change your plan, it will give you an option to either change it immediately or on automatically on your next renewal date. If you change it immediately you forfeit the remainder of your current plan, there are no refunds.
To change plans go to My Account --> Log in --> Change Plan (Under Account Status) and select the plan you want.
To set up autopay go to My Account --> Log in --> Payment (near the top left) --> Manage AutoPay

Reminder if you are on the $10 for 6 months promo the plan that you select must be $30 or more otherwise you will lose the remainder of the promo.

Re: Switching plans

jesusisgod — Mon, 08 Apr 2019 15:45:02 GMT

ty very much i understand

Re: still no data on umidigi apro 3

jesusisgod — Mon, 08 Apr 2019 16:00:00 GMT

hi ,2 user names .i just joined my name is sharon .? not sure what u mean 2 user nsmes

Re: still no data on umidigi apro 3

Metal1967 — Mon, 08 Apr 2019 16:05:06 GMT

@jesusisgod wrote:
hi ,2 user names .i just joined my name is sharon .? not sure what u mean 2 user nsmes

@jesusisgod

Robertqc thought you had another account aswell...turns out another member has the same issue as you do..

Re: still no data on umidigi apro 3

jesusisgod — Mon, 08 Apr 2019 16:07:20 GMT

yes i just joined and i didnt really understand that .Im a bit older dear lol .im just me trying to fig this out .Oh i see camera thingy .ill see about that screen shot ok