topic Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working in Get Support

APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

bethm0606 — Wed, 05 Jan 2022 09:09:04 GMT

Hello Community!
I bought a new Umidigi A3Pro through Amazon last week. Unfortunately, when I am trying to use my mobile data, it is not working. There is a default APN settings that cannot be edited. The sim that I have inserted in Umidigi A3Pro was my existing public mobile sim being used in my LG G4. There has been no problem in my LG G4 using the existing sim. Since I have a new unit, I transferred my sim from LG G4 to Umidigi A3Pro, sad to say mobile data is not working.
Is there someone here that has the same problem? What did you do? Please help and thank you in advance.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

RobertQc — Thu, 04 Apr 2019 00:54:26 GMT

@bethm0606 Have you tried a network reset, then automatically connecting to whatever network / removing sim card and allowing carrier settings to re-assign?

Is the network operator (public mobile) on automatic, or manual?

You likely have 8/8.1 android. Common problem. If you have 8/8.1 try this https://forum.xda-developers.com/showpost.php?p=75157321&postcount=14

Read through this post too https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/td-p/241715

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

bethm0606 — Thu, 04 Apr 2019 00:55:19 GMT

@RobertQc
I tried resetting it, manual and automatic network but still cannot edit the APN.
Will try the link that you sent and get back to you whatever the results is. Thank you for your help.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

geopublic — Thu, 04 Apr 2019 01:38:17 GMT

@bethm0606 wrote:
Hello Community!
I bought a new Umidigi A3Pro through Amazon last week. Unfortunately, when I am trying to use my mobile data, it is not working. There is a default APN settings that cannot be edited. The sim that I have inserted in Umidigi A3Pro was my existing public mobile sim being used in my LG G4. There has been no problem in my LG G4 using the existing sim. Since I have a new unit, I transferred my sim from LG G4 to Umidigi A3Pro, sad to say mobile data is not working.
Is there someone here that has the same problem? What did you do? Please help and thank you in advance.

Apparently if you insert a Freedom Mobile SIM into your phone it will allow you to add APNs. So if you can get access to one insert it add the PM APN info put in your PM SIM and it should work.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

bethm0606 — Thu, 04 Apr 2019 02:28:49 GMT

Tried the link that a fellow member sent me, followed the instructions, unfortunately, there are some info that doesn't show up in my screen (like USB debugging).
Will try to buy a different sim and see how it goes. Tnx

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

bethm0606 — Thu, 04 Apr 2019 02:31:30 GMT

@geopublic, will try your suggestion. Thank you

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

RobertQc — Thu, 04 Apr 2019 02:50:29 GMT

@bethm0606 wrote:
Tried the link that a fellow member sent me, followed the instructions, unfortunately, there are some info that doesn't show up in my screen (like USB debugging).
Will try to buy a different sim and see how it goes. Tnx

@bethm0606Try enabling developer mode first

go to settings

about phone

click on build number a bunch of times

then you can go back to settings, system, developer options and find the settings "andriod debugging"

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

geopublic — Thu, 04 Apr 2019 04:53:18 GMT

@bethm0606 wrote:
Tried the link that a fellow member sent me, followed the instructions, unfortunately, there are some info that doesn't show up in my screen (like USB debugging).
Will try to buy a different sim and see how it goes. Tnx

In order to see USB Debugging you need to turn on Developer options on your phone. Just click on settings --About -- Build. Just tap on the build number three times

Once Developer options are enabled just access that option and turn on USB debugging.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

geopublic — Thu, 04 Apr 2019 05:15:17 GMT

@bethm0606 wrote:
@geopublic, will try your suggestion. Thank you

Hope it solves the problem. Please keep us updated.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

bethm0606 — Wed, 10 Apr 2019 22:16:34 GMT

UPDATE:

After reading everyone's insights, I use a Freedom Mobile sim and put it into my Umidigi phone. Added PM's APN setting and saved it.

Removed the Freedom Mobile sim, inserted PM sim and viola, mobile data is working now.

It's just sad to say that PM can't do anything to have the APN settings be edited and we have to do this manually using another provider.

Thank you everyone for your inputs.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

jesusisgod — Fri, 12 Apr 2019 00:19:12 GMT

yes agreed i received no such info from moderator other than tske to tevhnician was finap response .Not nice .Ty i hope this will help .If pm knows there is sn issue with umidigi phones not getting data with pm card but is with other sims then it is not umidigi .I have been attempting to resolve this .ty community members

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

Anonymous — Fri, 12 Apr 2019 00:29:46 GMT

yes agreed i received no such info from moderator other than tske to tevhnician was finap response .Not nice .Ty i hope this will help .If pm knows there is sn issue with umidigi phones not getting data with pm card but is with other sims then it is not umidigi .I have been attempting to resolve this .ty community members

This problem is not isolated to PM.

There's another SIM from Roam Mobility that will apparently allow making the APN. Then there's the rather more complicated app that can open it up too.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

jesusisgod — Sun, 14 Apr 2019 21:10:28 GMT

walmart woulf not let me in st john..i returned phone to amazon .Itd umidigis software

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

jesusisgod — Sun, 14 Apr 2019 21:14:44 GMT

u need to hook the phone up to a pc ss well to do thos

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

Janterry — Wed, 24 Apr 2019 13:36:22 GMT

I had the exact same issue. What worked for me is I ordered a Roam Mobility sim card (Amazon $4.95), took my PM sim out, popped the roam one in, was able to manually add PM APN, put my PM SIM back in and Voila!

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

CrystalM85 — Fri, 19 Jul 2019 00:07:52 GMT

i just bought the Umidigi a3 and when I put my public Mobile SIM in it gave me the option to click Telus as the APN so after I clicked that it automatically started working and change the network on its own to public mobile. I'm not sure if this is because of an update or not. I bought a roam mobility Sim in case I needed it but I did not.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

geopublic — Fri, 19 Jul 2019 00:23:56 GMT

@CrystalM85 wrote:
i just bought the Umidigi a3 and when I put my public Mobile SIM in it gave me the option to click Telus as the APN so after I clicked that it automatically started working and change the network on its own to public mobile. I'm not sure if this is because of an update or not. I bought a roam mobility Sim in case I needed it but I did not.

@CrystalM85 You still need to check the apn settings on the phone and make sure they are using the PM settings:

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

CrystalM85 — Fri, 19 Jul 2019 00:38:27 GMT

It was almost identical.

Differences were:

APN type: default,mms,supl
MVNO type: none
MVNO value: none

data seems to be working though

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

Janterry — Fri, 19 Jul 2019 01:00:02 GMT

That’s great to hear! I tried that too, but for some reason it didn’t work for me. Maybe they have sorted it out.

Re: APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

geopublic — Fri, 19 Jul 2019 02:32:52 GMT

@CrystalM85 wrote:
It was almost identical.
Differences were:
APN type: default,mms,supl
MVNO type: none
MVNO value: none

data seems to be working though

@CrystalM85 Ok, good to hear. By the way what version of Android is your phone running?