topic Re: Invalid SIM when trying to activate in Get Support

Invalid SIM when trying to activate

miplesca — Wed, 05 Jan 2022 09:08:50 GMT

I bought the SIM card about a week ago at a mall kiosk but did not have time to register it. I tried today and I keep getting "Invalid SIM" message.

Re: Invalid SIM when trying to activate

ZfromVanC — Wed, 03 Apr 2019 20:46:51 GMT

Sometimes the website can be finnicky. Try using Incognito/Private browsing mode on your internet browser.

If that fails you will likely have to contact a Moderator for help, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderators can be busy though, so you might have to wait up to a day for them to respond back.

Re: Invalid SIM when trying to activate

troyfy — Wed, 03 Apr 2019 21:24:39 GMT

I had the same issue of it saying invalid sim. I went back to the store where he said it should be activated already and to try again. Mysteriously it worked after that. so I'm not sure if he did something or it just wasn't working the night before...

Re: Invalid SIM when trying to activate

imm1304 — Wed, 03 Apr 2019 22:54:25 GMT

@troyfy wrote:
I had the same issue of it saying invalid sim. I went back to the store where he said it should be activated already and to try again. Mysteriously it worked after that. so I'm not sure if he did something or it just wasn't working the night before...

I dont think the person at the shop did anything. Most likely just a quirky activation portal threw up an error

Re: Invalid SIM when trying to activate

troyfy — Wed, 03 Apr 2019 23:06:15 GMT

Is it the time of day, browser or just random when the website will allow activation?

Re: Invalid SIM when trying to activate

Anonymous — Wed, 03 Apr 2019 23:12:18 GMT

@troyfy wrote:
Is it the time of day, browser or just random when the website will allow activation?

I use FF with several add-ons that at least *try* to not be tracked without too much hassle to do so. I often go to a page and it doesn't work properly. I open Edge and go to the page and it works fine for what I need to do at that moment. Bit of a hassle but I don't have to change up FF too much then.

Then back to FF for regularly scheduled programming.

I think problems happen with browsers with all those add-ons and blockers and filters and whatnot. Just do these sorts of tasks with an open browser and then carry on as normal.

Re: Invalid SIM when trying to activate

Gord — Sat, 06 Apr 2019 03:53:21 GMT

I had the same issue. Tried all the suggestions about browsers.
https://productioncommunity.publicmobile.ca/t5/Getting-Started/Invalid-sim/td-p/346745
I went back to Walmart and was able to get a replacement sim. When the salesperson tried my original sim in the system it also came up invalid on her terminal.

She provided a new one and checked it to make sure it was valid.
The new sim worked when I checked it online at home.

Probably good idea when buying sims to have them checked before leaving the store.

Re: Invalid SIM when trying to activate

miplesca — Sat, 27 Apr 2019 01:46:15 GMT

Thank you everyone for all the answers! Someone said to bypass the web and just stick the SIM in my phone, did that and it worked! It's possible the person at the WOW kiosk did the activation for me, although she insisted I need to do so once I get home?! All's well for now (one month after the initial purchase...). Thanks.

Re: Invalid SIM when trying to activate

cavemantoronto — Sat, 27 Apr 2019 04:49:06 GMT

@miplesca wrote:
Thank you everyone for all the answers! Someone said to bypass the web and just stick the SIM in my phone, did that and it worked! It's possible the person at the WOW kiosk did the activation for me, although she insisted I need to do so once I get home?! All's well for now (one month after the initial purchase...). Thanks.

If you never got past invalid sim, the person at WOW must have activated for you. If you gave name and address, activation was done at store. She probably meant self-serve account had to be created still.