topic Re: Voicemail Password Activation Error in Get Support

Voicemail Password Activation Error

socialserviette — Wed, 05 Jan 2022 09:08:41 GMT

I am trying to setup my public mobile voicemail for the first time, however the 4-15 digit password it asks you to input is never accepted, the response is simply “invalid entry, please re-enter your password”. I’ve tried several different passwords. Couldn’t find anyone else with this problem. Any help would be much appreciated!

Thanks!

Re: Voicemail Password Activation Error

Lieux — Wed, 03 Apr 2019 18:52:37 GMT

@socialserviette wrote:
I am trying to setup my public mobile voicemail for the first time, however the 4-15 digit password it asks you to input is never accepted, the response is simply “invalid entry, please re-enter your password”. I’ve tried several different passwords. Couldn’t find anyone else with this problem. Any help would be much appreciated!

Thanks!

Your password was set up during your sim activation. Do you remember it? Or it was sent to you by text ..If you still can't find it you can write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem. Waiting time is few hours to 2 days.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 18:58:37 GMT

@socialserviette wrote:
I am trying to setup my public mobile voicemail for the first time, however the 4-15 digit password it asks you to input is never accepted, the response is simply “invalid entry, please re-enter your password”. I’ve tried several different passwords. Couldn’t find anyone else with this problem. Any help would be much appreciated!

Thanks!

It's the phone number.

Or...go into the self-serve and reset the voicemail password. It becomes the phone number. Then you can do initial set up from a different phone if you're on a limited plan.

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 19:16:16 GMT

Appreciate the quick response! Thank you.

Frustratingly enough though, neither of those suggestions have worked. Although is the second solution u mentioned only doable from someone else’s phone? Maybe that’s it.

Re: Voicemail Password Activation Error

stonechucker — Wed, 03 Apr 2019 19:23:20 GMT

@socialserviette, have you created your My Account / Self Serve account yet? Once signed in if you have, no the right side of the overview page, there is a link to click (on any web browser) to reset the password for voice mail.

Once reset - it will be the 10-digit phone number.

If you haven't yet signed up for the account there is a link to register on this page:

https://selfserve.publicmobile.ca

Post edited : Corrected link - stonechucker

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 19:28:26 GMT

Yes I have created the self-serve account and did reset my voicemail password. My phone number still wouldn’t work. Interestingly when I was looking in iOS settings there is an option to reset the voicemail password there. I tried that, and it still didn’t work, probably because the action didn’t go through however, as the screen did not show any confirmation, instead a seemingly frozen screen with “saving...”.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 19:31:27 GMT

@socialserviette wrote:
Appreciate the quick response! Thank you.
Frustratingly enough though, neither of those suggestions have worked. Although is the second solution u mentioned only doable from someone else’s phone? Maybe that’s it.

You can do initial set up on the phone or if you reset the password then on another phone. It only matters if you have a limited minutes plan. If not then just do it all on the phone.

Either way, the password really should have been your phone number from the start.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 19:36:44 GMT

@socialserviette wrote:
Yes I have created the self-serve account and did reset my voicemail password. My phone number still wouldn’t work. Interestingly when I was looking in iOS settings there is an option to reset the voicemail password there. I tried that, and it still didn’t work, probably because the action didn’t go through however, as the screen did not show any confirmation, instead a seemingly frozen screen with “saving...”.

So to be sure...

you reset your voicemail password in the self-serve

You maybe pressed and held the 1 key in your dialer

you got to the voicemail response

did it ask for a password?

what happened when you typed in your phone number?

Or...are you even able to get to your voicemail?

what is your area code and prefix (don't tell us the last 4 digits)

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 20:48:18 GMT

Thanks for all the help. Yes I get into the voicemail, and after putting in my phone number it says “invalid entry, please re-enter your password”.

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 21:03:08 GMT

Additionally, yes I do have a limited minutes plan, but how would I be able to access my voicemail from another phone/phone number? Or maybe I’m reading that wrong. I really wish I had someone to call, but I do know that because there isn’t any phone services there is lower prices, which I much rather favour. Maybe my sim is corrupt or something, I’m really not seeing any solution. Perhaps the Apple settings option to change my voicemail password is messing with the Public Mobile end of the change. Lol I just want my voicemail.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 21:09:50 GMT

@socialserviette

In those voicemail or call forwarding options in your phone...what number is set for voicemail or eg. call forwarding no answer?

What is your area code and prefix?

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 21:14:53 GMT

There is no setting specifically saying that call forwarding and etc is set to a number, but it is implied that it is the same number, as the phone number is at the top of all the options. The area code is 226, prefix is 580.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 21:20:24 GMT

@socialserviette wrote:
There is no setting specifically saying that call forwarding and etc is set to a number, but it is implied that it is the same number, as the phone number is at the top of all the options. The area code is 226, prefix is 580.

I was meaning *your* area code and prefix. The numbers you gave probably end with 4001.

Can your phone "dial" *#61# and get a useful result?

Re: Voicemail Password Activation Error

socialserviette — Wed, 03 Apr 2019 21:48:02 GMT

Hmm so the *#61# gave me a screen with all the phone service options, and whether or not they were disabled or enabled. The top one was the only one enabled, it was voice call, when unanswered: 226 580 4001 as you suggested. That did not work as my voicemail password however. As far as I know my area code is the first three digits: 226, and my prefix is the next three numbers: 580, correct? There is another area code here so I will try that now as my password.

Re: Voicemail Password Activation Error

Anonymous — Wed, 03 Apr 2019 22:31:14 GMT

@socialserviette wrote:
Hmm so the *#61# gave me a screen with all the phone service options, and whether or not they were disabled or enabled. The top one was the only one enabled, it was voice call, when unanswered: 226 580 4001 as you suggested. That did not work as my voicemail password however. As far as I know my area code is the first three digits: 226, and my prefix is the next three numbers: 580, correct? There is another area code here so I will try that now as my password.

No. I mean YOUR phone number (area code/prefix) that people would call you with. That 580 4001 is one of the voicemail access numbers.

Edit: @socialserviette I'm trying to verify that the voicemail access number (VAN) you're currently set up with is the right one by using your area code and prefix to verify against a list of VAN's. The password is *supposed* to be your phone number that people would call you with. But maybe you're getting to the wrong voicemail box. I don't know.

Re: Voicemail Password Activation Error

socialserviette — Thu, 04 Apr 2019 01:47:30 GMT

Yes I understand, that is my phone number, minus of course the last four digits like you had mentioned not to post. If someone is trying reach me they use 226 580 ****.

Re: Voicemail Password Activation Error

Anonymous — Thu, 04 Apr 2019 03:42:09 GMT

@socialserviette wrote:
Yes I understand, that is my phone number, minus of course the last four digits like you had mentioned not to post. If someone is trying reach me they use 226 580 ****.

There we go then. Thanks.

So what happens if you manually dial 1 226 580 4001 ? That is your "local" VAN.

Will it get to something about voicemail?

Did you reset the password in the self-serve?

Either way will it accept your phone number as the password?

Do you have access to another phone to call the VAN so as not to use your minutes?

I know this is all going to take your plan minutes but I'm trying nail down where the problem is. Sometimes there are weird things with voicemail. I'm fine and would understand if you'd just as soon have the moderators try to figure it out.

Re: Voicemail Password Activation Error

socialserviette — Thu, 04 Apr 2019 04:00:54 GMT

Lol I did not know you weren’t even a moderator, I do really appreciate the help though. Can a moderator not just join in here an help, or so I have to do something else to get them? And yes my minutes are taking a hit sadly.

I do have another phone I can use. I called 1 226 580 4001 on it, but didn’t get anywhere with it. It gives you the option to select a language first, and then you can either leave a voice message by “enter(ing) the number you are calling”, or u can “enter your mailbox number and press star during your greeting”, “to acces your messages”. Not sure what to make of that. I did enter my full phone number plus the requested pound, still did not work. To answer your other question yes I have reset my voicemail password twice in self-serve.

Re: Voicemail Password Activation Error

Anonymous — Thu, 04 Apr 2019 04:09:19 GMT

@socialserviette wrote:
Lol I did not know you weren’t even a moderator, I do really appreciate the help though. Can a moderator not just join in here an help, or so I have to do something else to get them? And yes my minutes are taking a hit sadly.

I do have another phone I can use. I called 1 226 580 4001 on it, but didn’t get anywhere with it. It gives you the option to select a language first, and then you can either leave a voice message by “enter(ing) the number you are calling”, or u can “enter your mailbox number and press star during your greeting”, “to acces your messages”. Not sure what to make of that. I did enter my full phone number plus the requested pound, still did not work. To answer your other question yes I have reset my voicemail password twice in self-serve.

Oh right. No. With the other phone idea, you call your number from it and then wait for it to hopefully drop to voicemail (which is hopefully properly set up on the phone itself) and then do the * and password and all. But only after you've reset the password on the self-serve.

So other codes to dial are:

*#67#

*#62#

Those are the other call forwarding options. Check to make sure they say +12265804001 .

But these should all be accessible from your dialer in some settings and options somewhere.

Re: Voicemail Password Activation Error

socialserviette — Thu, 04 Apr 2019 04:20:44 GMT

So when you say "With the other phone idea, you call your number", is this number my actual phone number or the area code + prefix +4001? And then for the "and then do the * and password and all." is that just my phone number again followed by the pound, because it continues not to work. How do i get a moderator to help me?