topic Re: phone plans in Get Support

phone plans

scotgeo3333 — Wed, 05 Jan 2022 09:08:24 GMT

ta;lk to an agent

Re: phone plans

Anonymous — Wed, 03 Apr 2019 15:53:19 GMT

@scotgeo3333 wrote:
ta;lk to an agent

??? Context??

Re: phone plans

TheOldVR — Wed, 03 Apr 2019 16:03:26 GMT

I think part of the answer to your post is...

https://www.publicmobile.ca/en/on/plans

Re: phone plans

Lieux — Wed, 03 Apr 2019 16:03:43 GMT

@scotgeo3333 wrote:
ta;lk to an agent

You can't talk to an agent here..but you can write a message here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and the moderator will help you. Waiting time is few hours to 2 days. If you want you can explain what happened and we can try to help you...

Re: phone plans

Pizzaeh — Wed, 03 Apr 2019 16:38:04 GMT

@scotgeo3333 wrote:
ta;lk to an agent

Hi @scotgeo3333 , if you're interested in details about the plans offered, use the link that @TheOldVR provided. You can also let us know here, what your usage is like in terms of average mintues/text/data you use per month. Then we, as customers ourselves, could suggest which plan would best suit your needs. Have a great afternoon!

Re: phone plans

srlawren — Wed, 03 Apr 2019 16:39:39 GMT

@Lieux wrote:
@scotgeo3333 wrote:
ta;lk to an agent

You can't talk to an agent here..but you can write a message here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and the moderator will help you. Waiting time is few hours to 2 days. If you want you can explain what happened and we can try to help you...

@Lieux yes they could message the moderators, but depending on the request, this may well be something we can help with. The community can help give suggestions for plans if that's what they're looking for. Or we can help give them directions on how to schedule a plan change, etc. We should try to only steer people to contacting the moderator team when we have determined it's not something we can help with (requires account access, etc). In this case, we have very little to work with and should be focusing on asking questions to clarify the issue/question.