topic Re: Help: I can not receive phone call in Get Support

Help: I can not receive phone call

pingan — Wed, 05 Jan 2022 09:08:13 GMT

My phone No. xxx-xxxx-xxxxx transfer from Petro Canada Mobility, my login in email: xxxxxx@xxxxxxx

1. I can not receive call that means no incoming call, but can dial out.

2. No data service.

Need technical support. Please

edited by computergeeek541 to remove personal information

Re: Help: I can not receive phone call

Anonymous — Wed, 03 Apr 2019 03:59:13 GMT

@pingan

What exact make/model phone do you have?

Porting can usually take a while. Your old service probably still works though. Use it until it doesn't. Then you'll know the port is done.

For data:

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Help: I can not receive phone call

RobertQc — Wed, 03 Apr 2019 04:02:26 GMT

@pingan wrote:
My phone No. ****transfer from Petro Canada Mobility, my login in email: ic*******om.

1. I can not receive call that means no incoming call, but can dial out.
2. No data service.

Need technical support. Please

Hey don't post your personal details.

When did you port in from petro canada ? It could take up to 48 hours.

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message they will get back to you asoon as they can between Monday-Friday 8am-12am (EDT) and Satuday-Sunday 8AM-10PM (EDT) and its usually within 48 hours, lately much faster.

For more information about contacting a moderator Click Here

Re: Help: I can not receive phone call

RobertQc — Wed, 03 Apr 2019 04:02:38 GMT

You should also be able to stick your old sim card in and still works, keep using it until it stops working, then your new public mobile sim should have incoming calls working

Re: Help: I can not receive phone call

pingan — Wed, 03 Apr 2019 04:06:19 GMT

my phone is iphone 7

Re: Help: I can not receive phone call

RobertQc — Wed, 03 Apr 2019 04:06:54 GMT

@pingan wrote:
my phone is iphone 7

@pingan When did you port in ?

Re: Help: I can not receive phone call

pingan — Wed, 03 Apr 2019 04:10:06 GMT

last night port in.

Thanks very much for your supporting!

Re: Help: I can not receive phone call

wetcoaster — Wed, 03 Apr 2019 04:10:14 GMT

@RobertQc wrote:
@pingan wrote:
My phone No. ****transfer from Petro Canada Mobility, my login in email: ic*******om.

1. I can not receive call that means no incoming call, but can dial out.
2. No data service.

Need technical support. Please
Hey don't post your personal details.

When did you port in from petro canada ? It could take up to 48 hours.

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message they will get back to you asoon as they can between Monday-Friday 8am-12am (EDT) and Satuday-Sunday 8AM-10PM (EDT) and its usually within 48 hours, lately much faster.

For more information about contacting a moderator Click Here

If it's been a while since you initiated the port, call PetroCan Mobility and ask for the information they need for a successful port out. (As far as I remember they use the same system as SpeakOut, meaning that they don't have actual account numbers.)

Then send that information to the moderator team by private message and ask them to resubmit your port request.

Re: Help: I can not receive phone call

RobertQc — Wed, 03 Apr 2019 04:13:01 GMT

@pingan wrote:
last night port in.

Thanks very much for your supporting!

@pingan Restart your phone. Put in your old petro sim card. If it works keep using it till it stops. Send a message to the mod team now and let them know whats going on. Click this to send them a message.

Re: Help: I can not receive phone call

cavemantoronto — Wed, 03 Apr 2019 06:23:04 GMT

@pingan

Call Petro Canada Mobile and confirm with them IMEI they have in records. Then give that to Public moderator to fix the port.

Re: Help: I can not receive phone call

will13am — Wed, 03 Apr 2019 12:08:08 GMT

This is the information from the Petro Canada Mobility site concerning porting out.

https://mobility.petro-canada.ca/support-number-portability.aspx