topic dropped calls in Get Support

dropped calls

Kerri — Wed, 05 Jan 2022 09:08:11 GMT

Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or more, it does not matter, the calls drop. thanks for any help you can provide.

Re: dropped calls

RobertQc — Wed, 03 Apr 2019 03:48:24 GMT

@Kerri wrote:
Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or more, it does not matter, the calls drop. thanks for any help you can provide.

@Kerri Have you tried putting your sim in another phone, or using a different sim in your phone? Then you could rules out network vs hardware.

Public mobile runs on bell/telus and its a top quality network. No offense, but its much much more likely a problem with your sim/phone vs the network.

Dropping a phone, changes in temperature, solder point failure, software bugs, internal antenna failures, sim pin connections etc there are a million different problems that can develop with a phone.

Also, there is a 2? Hour limit to phone calls on every network, there is no warning but it will just drop you.

Re: dropped calls

Kerri — Wed, 03 Apr 2019 03:49:38 GMT

Hello. I live with all public mobile customers and they are not having this issue, only this iPhone but apple iinformed me that I shold contact the carier. how woudl I know if the sim is defective?

Re: dropped calls

RobertQc — Wed, 03 Apr 2019 03:52:26 GMT

@Kerri wrote:
Hello. I live with all public mobile customers and they are not having this issue, only this iPhone but apple iinformed me that I shold contact the carier. how woudl I know if the sim is defective?

@Kerri I would start off by something silly like while I was on the phone with your knuckle, bump the phone a few times. Like you are knocking on it, Then shake the phone up and down, side to side. If there was something lose inside that might trigger the call to be dropped.

Also check the network signal while you are on the phone, you might see a high signal when you are on LTE but when you switch to a call it doesn';t have VOLTE so goes down to 3G. If you have another person that has a sim you could switch with them and switch phones for a bit.

Re: dropped calls

Kerri — Wed, 03 Apr 2019 03:53:15 GMT

@RobertQc, as I have stated, I've never had issues before so I know public mobile which runs on Telus netowrk is a top quality netowrk. The only change has been an upgrade to IOS12.2 but none of my other friends running this latest have encountered this issue. the phone has not been dropped at all either.

Re: dropped calls

Pizzaeh — Wed, 03 Apr 2019 03:53:23 GMT

@Kerri wrote:
Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or more, it does not matter, the calls drop. thanks for any help you can provide.

@Kerri is it the same phone you've used on Public Mobile for the past year? It could be a phone issue, so to help determine that, as @RobertQc suggests, putting your SIM card in another phone will help.

Re: dropped calls

Kerri — Wed, 03 Apr 2019 03:57:43 GMT

@Pizzaeh, yes, it is the same phone that has been on public mobile for the past year and I will try and find someone else I can switch with for a while.

Re: dropped calls

RobertQc — Wed, 03 Apr 2019 03:59:40 GMT

@Kerri wrote:
@RobertQc, as I have stated, I've never had issues before so I know public mobile which runs on Telus netowrk is a top quality netowrk. The only change has been an upgrade to IOS12.2 but none of my other friends running this latest have encountered this issue. the phone has not been dropped at all either.

@KerriThe problem with electrical devices and software is there are literally billions of things that can wrong without any error of the user. One single bit that is unreadable, a transistor that is not funcaitoning properly (billions of them in your phone) It is difficult to diagnose dropped calls because its an intermediate issue. The best way to be able to diagnose something like this is to have extra equipment to try the service on.

Re: dropped calls

Pizzaeh — Wed, 03 Apr 2019 04:04:05 GMT

@Kerri wrote:
@Pizzaeh, yes, it is the same phone that has been on public mobile for the past year and I will try and find someone else I can switch with for a while.

That's good, to help figure out whether it's the phone or service, we need to try and replicate the problem in another device.

Your phone may look fine, but there could be problems that we can't see internally or with the software.

Re: dropped calls

cavemantoronto — Wed, 03 Apr 2019 06:28:57 GMT

If this doesn't happen in a different phone,you have found the problem. Of it happens in other phones too, contact yje moderators to see if something wrong with account.

Re: dropped calls

duffer900 — Wed, 03 Apr 2019 11:40:09 GMT

@Kerri wrote:
Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or more, it does not matter, the calls drop. thanks for any help you can provide.

Lots of great tips so far. Are you using WIFI assist? I found that my phone (iPhone 7 plus) was disconnecting calls I was on frequently. Each time I looked at my device, it had lost the WIFI assist icon. I also found that it had increased lately, and was quite solid before.

Ever since I turned off the WIFI assist, things have been better.

Just a thought.

Good luck

Re: dropped calls

LovesToPM — Wed, 03 Apr 2019 14:35:48 GMT

@Kerri

If the SIM card has any play in your phone, you could try a piece of tape over the SIM to make sure its snug.

https://www.wired.com/2008/02/can-scotch-tape/

Re: dropped calls

stonechucker — Wed, 03 Apr 2019 15:04:19 GMT

Another tip I've used in the past, clean the contacts on the sim with a pencil eraser.

I've done this with multiple electrical connections inside computers while in my previous life as an IT Guy... it works miracles to eliminate problems.

Re: dropped calls

srlawren — Wed, 03 Apr 2019 16:13:32 GMT

Some good suggestions so far! Since this is on an iPhone, I'm going to tag @CalgaryBen to see if he's got any additional ideas. Thanks Ben!

Re: dropped calls

Kerri — Wed, 03 Apr 2019 17:10:57 GMT

Hello. Yes, I am using wifi assist as I now have data iwth this plan and I could disble it to rule this out. thanks.

Re: dropped calls

Kerri — Wed, 03 Apr 2019 17:56:43 GMT

Hello. I contacted Apple who informed me after a diagnostic test that only one call was dropped from the phone itself, the others have been either carrier related or the other peple. however, I have also corresponded with other iPhone users who have upgraded to 12.2 and do not have this issue.

Re: dropped calls

Pizzaeh — Wed, 03 Apr 2019 18:08:43 GMT

@Kerri wrote:
Hello. I contacted Apple who informed me after a diagnostic test that only one call was dropped from the phone itself, the others have been either carrier related or the other peple. however, I have also corresponded with other iPhone users who have upgraded to 12.2 and do not have this issue.

Have you tried the tips in the previous several posts?
Have you tried the SIM in another phone; does the problem still occur?

If you've tried all of that, and nothing works, you should send a private message (if you have't already) to the moderators. Response time is between a few hours up to 48 hours.

Re: dropped calls

stonechucker — Wed, 03 Apr 2019 19:12:09 GMT

@Kerri wrote:
Hello. Yes, I am using wifi assist as I now have data iwth this plan and I could disble it to rule this out. thanks.

@Kerri, I would recommend you keep Wifi Assist off. It actually uses your cellular data when your WifI is slow, trying to boost your signal. It's good on an unlimited data package but eats your data on capped data buckets.

Re: dropped calls

Kerri — Wed, 03 Apr 2019 21:13:49 GMT

thanks, the network is set to automatic, i"ve disabled wifi assist as well and ma tesitng now.

Re: dropped calls

computergeek541 — Wed, 03 Apr 2019 22:16:40 GMT

@slash407 wrote:
seem's like its ur phone, try disbaling wifi/data when ur talking, might help. Also put ur phone on auto for mobile networks if it isnt there yet through settings/mobile networks

I'm not sure how having a data connection would make calls drop, although I guess anything is possible if the phone's software is programmmed poorly.