topic Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo in Get Support

I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Lewis — Wed, 05 Jan 2022 09:08:10 GMT

Hi Mod

For obvious reason, I am considering move to Koodo now. I just paid for the 90 days 12 gb / 120 days plan 2 weeks ago and the plan should run till end of April.

Now If I am switch to Koodo, how to refund the differences?

Please let me know

Best

Lewis

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

mtfolks — Thu, 15 Feb 2018 22:42:04 GMT

There have been reports of ppl having balances transferred over when switching to Koodo. Tho no guarantees. A refund is definitely out of the question tho.

You can probably discuss with the Koodo rep when switching over.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

NDesai — Thu, 15 Feb 2018 22:44:38 GMT

@Lewis Use your PM plan until closer to the deadline (March 15th). Then move to Koodo and get the $100 credit.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Lewis — Thu, 15 Feb 2018 22:45:44 GMT

I am aboard starting end of Next week till March 18th so this is not a viable option for me unfortunately

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

MarieHelene_L — Thu, 15 Feb 2018 22:49:45 GMT

Hi @mtfolks

Depending on the migration offer, we will sometimes be able to transfer the PM balance to Koodo. However it is not the case for this current migration offer unfortunately. This is why we have worked with Koodo to offer you a 100$ credit upon your switch to cover the cost of any lost plan or balance 🙂

Thank you,

Marie

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

will13am — Thu, 15 Feb 2018 22:47:40 GMT

@mtfolkswrote:
There have been reports of ppl having balances transferred over when switching to Koodo. Tho no guarantees. A refund is definitely out of the question tho.

You can probably discuss with the Koodo rep when switching over.

Who said that? I ask for clarification and was told plain and simple, available funds will be lost. There are no transfers. I hope what I have been told is incorrect.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

marsbar — Thu, 15 Feb 2018 22:49:51 GMT

Are there any conditions attached to the $100 credit?

E.g. porting your number, getting a tab, having your credit score impacted by a credit inquiry, etc?

Can we get a clear picture of all the conditions and terms that apply?

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

mtfolks — Thu, 15 Feb 2018 22:50:05 GMT

There was a thread awhile back separate from this particular situation where the poster had said they were able to get a PM balance transferred to Koodo.

It’s possible that was an isolated case or that the policy is different for this offer which is why I said no guarantees. But worth trying I suppose.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Lewis — Thu, 15 Feb 2018 22:50:27 GMT

I have another phone number with PM, I do not mind keep the other number with PM. Say if I move one play to Koodo, can I get the remainly credit transfer to my other number with PM?

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

mtfolks — Thu, 15 Feb 2018 22:51:39 GMT

@MarieHelene_Lwrote:
Hi @mtfolks

Depending on the migration offer, we will sometimes be able to transfer the PM balance to Koodo. However it is not the case for this current migration offer unfortunately. This is why we have worked with Koodo to offer you a 100$ credit upon your switch to cover the cost of any lost plan or balance 🙂

Thank you,
Marie

And there you have it. Thanks for the clarification!

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Sergey — Thu, 15 Feb 2018 22:53:47 GMT

I will be with PM until end of mybilling cirlce

After I will going to any brand exept TELUS

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

jpar — Thu, 15 Feb 2018 22:54:55 GMT

The least PM could do is refund or transfer the remaining balance.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

jaswest2754 — Thu, 15 Feb 2018 22:55:01 GMT

@MarieHelene_L There appears to be a tab requirement listed to get the $100 credit. Is this true or while we get the $100 without the tab.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Spector — Thu, 15 Feb 2018 22:56:03 GMT

I'm in the same boat. my 90 days renewed on the 2nd of Feb. I already made the new account at Koodo with the $40 dollars per month by using my current phoner number with the promo code. I was wondering if I don't activate it till after my current PM account runs out(may 1st I think), if I will be ok. But a transfer of the credit to the koodo account would be fine too.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

kan — Thu, 15 Feb 2018 22:58:17 GMT

MarieHelene_L can you please clarify if this 100 dollar credit does or does not only apply to tab's on koodo, there are nasty rumours flying all over the place with this credit and it being a tab only credit and the rumours appear to be winning.

Thanks.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Lewis — Thu, 15 Feb 2018 22:59:36 GMT

If you can kindly share how you negoatiated with Koodo Customer service it is much appreciated

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

MarieHelene_L — Thu, 15 Feb 2018 23:02:45 GMT

@jaswest2754 @kan

There is no particular requirements for the 100$ credit - everyone who switches will get it 🙂 It is not linked to the Tab or phone selected.

Marie

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Ohnoburgers — Thu, 15 Feb 2018 23:55:35 GMT

Hi Mod,

If I decided to stay until the end date of my billing cycle is May 12 then switching to a cheaper plan. Is there additional charge of the remaining 2 months?

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

Balur — Fri, 16 Feb 2018 00:39:02 GMT

@MarieHelene_L I renewed 7 days ago

What about the extra data credit I bought and never used?

Unused Public Mobile Credit (with discounts prorated) - $96

Extra Data (Practically Unused) - $29

Buying New Sim Card: $15

$140

Teensy bit more then $100, and that's all before tax, is the Koodo credit before or after tax?

Also forgetting referals, we are all on 1 year loyalty at this point, and with autopay. That's $37 not $40. So either way it's a price increase, and we lose the flexibility of the data over 3 months rather then one.

Re: I just paid for the next three month plan renew 2 weeks ago and what happens if I move to Koodo

MarieHelene_L — Fri, 16 Feb 2018 00:58:18 GMT

@Ohnoburgers

No, the price increase will only take effect if you keep this same plan for your future renewals. You will not be charged more for your current billing cycle 🙂

@Balur

Add-ons are not transferable unfortunately. No taxes will be added to the Koodo credit, you will simply get 100$ credited to your balance.

Marie