topic Re: Lost phone, no account in Get Support

Lost phone, no account

NSri — Wed, 05 Jan 2022 09:08:03 GMT

I lost my phone and SIM with it. I do not have a self serve account and cannot create one now that I don’t have my phone. How do I deactivate my old SIM? Can I keep my old number and plan if I get a new phone and SIM. Who do I contact?

Re: Lost phone, no account

Dunkman — Wed, 03 Apr 2019 01:52:15 GMT

@NSri

If you can't access your self service account, you will need to contact moderator. Expect a few hours wait up to 48 hours.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can keep your old number, but need to access your account first via moderator help, etc.

Re: Lost phone, no account

RobertQc — Wed, 03 Apr 2019 02:10:10 GMT

@NSri wrote:
I lost my phone and SIM with it. I do not have a self serve account and cannot create one now that I don’t have my phone. How do I deactivate my old SIM? Can I keep my old number and plan if I get a new phone and SIM. Who do I contact?

I suggest sending a message to the moderator team. Click this to send them a message. as @Dunkman has suggested

Question- How do you know you don't have a self serve account? its worth entering your number here just to see if a self-serve account was ever made, if so you may be able to access it by using this link . Might as well try while you wait for the mods to get back to you.

Re: Lost phone, no account

Jadebug — Wed, 03 Apr 2019 19:24:07 GMT

Posted by mistake. Oops.

Re: Lost phone, no account

Jackhyf63 — Thu, 04 Apr 2019 00:38:36 GMT

You'll need help from the moderators on this one but unfortunately it'll take a day or so to get it.You need send private message to them include your phone number and PIN .