topic Re: SIM CARD REPLACEMENT in Get Support

SIM CARD REPLACEMENT

dave2 — Wed, 05 Jan 2022 09:07:58 GMT

Hello.

Problem: Water damaged phone and SIM card.

1) Can I order a new SIM card and retain my old # and plan?

2) If yes to 1), approximately how much for replacement SIM card?

3) Is the SIM card one size fits all?

Thanks

Re: SIM CARD REPLACEMENT

Metal1967 — Wed, 03 Apr 2019 01:13:17 GMT

@dave2 wrote:
Hello.
Problem: Water damaged phone and SIM card.
1) Can I order a new SIM card and retain my old # and plan?
2) If yes to 1), approximately how much for replacement SIM card?
3) Is the SIM card one size fits all?

Thanks

@dave2

Yesyou can switch all info to new sim...10$ plus tax...not sure on delivery times but many retailers sell them and they are triple punch..fit any phone

Re: SIM CARD REPLACEMENT

Pizzaeh — Wed, 03 Apr 2019 01:14:39 GMT

@dave2:

3-in1 SIM card

Retailers that sell Public Mobile SIM cards:

The Mobile Shop (inside Loblaws, Superstore, Zehrs)
Wow! Mobile boutique
London Drugs
K Mobile
Walmart

Re: SIM CARD REPLACEMENT

Niveks73 — Wed, 03 Apr 2019 01:19:06 GMT

As others have stated yes you can keep the number. I order my sim cards online and it took a day to get them. I live in the GTA though.

Re: SIM CARD REPLACEMENT

will13am — Wed, 03 Apr 2019 01:22:41 GMT

@dave2 , you can replace the SIM card without impact to your account including phone number and plan. Simply login to your self serve and change SIM card. The cost is $10 + tax. You can buy online or from retail partners, London drugs, wow, Mobile shop, k Mobile, Walmart. The SIM card comes with adapter rings to fit all three sizes.

Re: SIM CARD REPLACEMENT

dave2 — Wed, 03 Apr 2019 01:31:15 GMT

Just to clarify: is the $10 the cost to change the SIM card, and then one has to purchase the card separately – or does the $10 cover the whole thing?

Re: SIM CARD REPLACEMENT

Pizzaeh — Wed, 03 Apr 2019 01:39:16 GMT

@dave2 wrote:
Just to clarify: is the $10 the cost to change the SIM card, and then one has to purchase the card separately – or does the $10 cover the whole thing?

Yes, the SIM card costs $10 + tax; changing the SIM card linked to the account is free, and done through your self-serve account.

Once you login, click Plans and Add-on tab.

Click Change SIM Card tab.

Follow directions - enter SIM card #.

Re: SIM CARD REPLACEMENT

dave2 — Wed, 03 Apr 2019 01:37:31 GMT

okay, great. thanks.

Re: SIM CARD REPLACEMENT

dave2 — Wed, 03 Apr 2019 01:40:24 GMT

Oh, sorry, I thought (foolishly, I suppose) that one could choose two responses as a solution. I was planning on choosing yours too. Anyway, thanks for the help.

Re: SIM CARD REPLACEMENT

motorcycleAce — Wed, 03 Apr 2019 03:08:00 GMT

Hi Dave2,

1.) As this is not a completely uncommon occurance, replacement SIMs are available. If you visit your account, under "My Profile" there is a button that says "change sim card." This will allow you to change your sim card number without changing your phone number.

2.) Simple answer, replacement sims will be the same as new sims, $10 CAD. From the process described above, purchasing a new SIM from any retailer that carries a Public Mobile SIM, or ordering one right here online will be fine. If, when you enter the SIM # and it does not automatically activate (be sure to give it awhile to process through the system after entering the number), then you should message one of the moderators here on the site. Here is how to contact the moderators : https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

3.) No, one size does not fit all when it comes to sim cards!! However, just being with public mobile gives you a step up. All new public mobile sim cards come as a 3-in-1 punch out card so all your sim card size needs are covered!

Re: SIM CARD REPLACEMENT

TheOldVR — Wed, 03 Apr 2019 12:22:41 GMT

Ummm... SIM cards go bad with water? 😛

I've had a couple of phones take a swim and I've always reused the same SIM..... hell, I've seen a dude at work clean a sim and put it back in a phone.

Re: SIM CARD REPLACEMENT

MaryamY1 — Tue, 21 May 2024 21:23:44 GMT

Hi,

I need to replace my simcard keeping the same number. I went to one of the public mobile vendors today (mobile klinik bloor yonge toronto) to get it but they said it is not possible to keep the same number. I am a bit confused?

Re: SIM CARD REPLACEMENT

computergeek541 — Tue, 21 May 2024 21:30:24 GMT

@MaryamY1 wrote:
I need to replace my simcard keeping the same number. I went to one of the public mobile vendors today (mobile klinik bloor yonge toronto) to get it but they said it is not possible to keep the same number. I am a bit confused?

Assuming that you already have an active Public Mobile account, you were provided with incorrect information. You can go back and purchase the SIM card at the $10 price. The store cannot provide any further assistance, but you would most certainly be able to attach a replacement Public Mobile SIM card to an active Public Mobile account.

Re: SIM CARD REPLACEMENT

softech — Tue, 21 May 2024 21:31:43 GMT

@MaryamY1 it is possible , all you need to do is to get a Public Mobile sim card from:

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account to request Change Sim card

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

After you logged in, go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

Re: SIM CARD REPLACEMENT

MaryamY1 — Wed, 22 May 2024 02:02:45 GMT

Thank you for the detailed response. I can’t see the ‘sim replacement’ option. I only see ‘shop shop’ option.

Re: SIM CARD REPLACEMENT

softech — Wed, 22 May 2024 02:37:26 GMT

@MaryamY1 you are using the app

when you are using the app, to replace the sim card, go to Account page, click "Change your Sim card" and update your sim card number there