topic Re: Resolving 120 Plan Price Increase in Get Support

Resolving 120 Plan Price Increase

dcannons — Wed, 05 Jan 2022 09:07:47 GMT

Hi Public Mobile,

I am attempting to resolve my issue with the price increase before filing a complaint with CCTS.

The promotion explaing that the 120 price would not increase after the offer period had ended. This price increase is in direct violation of that. I do not want to use Koodo. Please continue to give me the $120 plan for 90 days that you guys said would stay the same as long as we didn't switch plans.

Thanks,

Re: Resolving 120 Plan Price Increase

makkahn28 — Thu, 15 Feb 2018 21:12:47 GMT

I'm certain that it MUST be an error on PM's part

Re: Resolving 120 Plan Price Increase

computergeek541 — Thu, 15 Feb 2018 21:14:19 GMT

@dcannonswrote:
Hi Public Mobile,

I am attempting to resolve my issue with the price increase before filing a complaint with CCTS.
The promotion explaing that the 120 price would not increase after the offer period had ended. This price increase is in direct violation of that. I do not want to use Koodo. Please continue to give me the $120 plan for 90 days that you guys said would stay the same as long as we didn't switch plans.

Thanks,

As a current customer on this price plan reportedly being made more expensive, I'm obviously not happen about this.

But, realize though that CCTS isn't going to investigate this. These plans are based on 90 day contracts, and after each such period, the carrier is free to change the prices to whatever they want. There are no price guarantees.

Re: Resolving 120 Plan Price Increase

Teedo — Thu, 15 Feb 2018 21:15:44 GMT

That's not what the original contract said when we all signed up...

Complaint filed. Shove it up yer arse PM.

Re: Resolving 120 Plan Price Increase

dcannons — Thu, 15 Feb 2018 21:16:52 GMT

The issue is, in the promotional material, it specifically states the price wont increase as long as you stay on the plan. This obviously breaks that.

Re: Resolving 120 Plan Price Increase

JDT — Thu, 15 Feb 2018 21:17:15 GMT

The promotion merely stated that the price would not increase at the end of the first 90 days. It did not say that the price would stay the same forever.

Re: Resolving 120 Plan Price Increase

ute1978 — Thu, 15 Feb 2018 21:19:23 GMT

Main discussion here:
https://productioncommunity.publicmobile.ca/t5/Discussions/40-4GB-Plan-getting-10-month-price-INCREASE/td-p/217541/highlight/false/page/28

Re: Resolving 120 Plan Price Increase

dcannons — Thu, 15 Feb 2018 21:20:08 GMT

@JDTwrote:
The promotion merely stated that the price would not increase at the end of the first 90 days. It did not say that the price would stay the same forever.

Re: Resolving 120 Plan Price Increase

CalvinW — Thu, 15 Feb 2018 21:20:18 GMT

No resolution because PM won't see it as a problem.

Re: Resolving 120 Plan Price Increase

Teedo — Thu, 15 Feb 2018 21:22:41 GMT

Are you blind? It explicitly states EVEN AFTER YOUR INITIAL 90 DAYS!