topic Re: Refund in Get Support

Refund

pughball — Wed, 05 Jan 2022 09:06:57 GMT

I am appaled at Publicmobile's behaviour. You have increased my rate by 25%, out of the clear blue sky.

you offer to swithch me to Koodo for $40/month, but I literally paid for my 120 days 2 days ago. I am supposed to eat $120 of payment and switch. On top of that, I HAVE to purchase a new phone on a Koodo tab in order to qualify for this "promotion". Disgusting.

I'll switch, but I'd like, at the very least, a pro-rated refund of my "3 months" service which won't amount to even 20 days.

Thanks,

Pughball

Re: Refund

acherons — Thu, 15 Feb 2018 19:53:32 GMT

same, will we get refund? I just paid for the next 3 month a week ago...

Re: Refund

unwiller — Thu, 15 Feb 2018 19:56:02 GMT

yes, i have the same problem.

Re: Refund

tazz131 — Thu, 15 Feb 2018 19:56:39 GMT

Yup, I too want to be reimbursed - The $100 bill credit isn't enough...Ridiculous.

Re: Refund

Shawn93 — Thu, 15 Feb 2018 20:08:40 GMT

I came for the same reason. I'd like a refund so I can switch. @CS_Agent

Re: Refund

Bolt — Thu, 15 Feb 2018 19:57:46 GMT

yes just paid a week ago - REFUND and get out telus group

Re: Refund

jzmtl — Thu, 15 Feb 2018 19:57:52 GMT

Yes this is absolutely crap. Raise rates out of the blue, then pretend to offer discount that will expire before the next billing cycle.

Re: Refund

smeeps — Thu, 15 Feb 2018 19:59:34 GMT

I do not understand why the Koodo offer is not extended out for 90 days till the end of April/May so that we can run through our current 90 day plan before switch.

Re: Refund

jurn — Thu, 15 Feb 2018 19:59:43 GMT

Considering they didn't even mention the issue of a refund for those who just paid, I assume that is what the $100 is supposed to cover? Must be nice to be at the end of the three month and get a bonus $100...What about us suckers who just paid???

Is anyone going to address this?

Re: Refund

tazz131 — Thu, 15 Feb 2018 20:00:17 GMT

Because that's a logical solution which doesn't equate to stealing someone's money.

Re: Refund

Shawn93 — Thu, 15 Feb 2018 20:01:38 GMT

It needs to be kept in mind that we're ALSO losing all the loyalty discounts by switching. This is sudden and implemented poorly. Were we not to switch would we be charged more for the months we already paid for? I want a refund so I can leave. I went with Public Mobile to be contractless just so this type of thing doesn't happen.

Re: Refund

NDesai — Thu, 15 Feb 2018 20:02:03 GMT

@tazz131wrote:
Yup, I too want to be reimbursed - The $100 bill credit isn't enough...Ridiculous.

Well, you have 30 days from now to March 15 to switch. You can use your current PM plan for 20+ days and then swtich to koodo and get that $100 credit. I think this is more than fair.

Re: Refund

tbcampbell58 — Thu, 15 Feb 2018 20:03:56 GMT

I have the same issue - it's completely unfair to expect us to forfeit $120 on top of losing loyalty rewards. A $100 credit doesn't even cover it. The Koodo switch deal should at least extend until the end of the current billing cycle to avoid forcing abandonment at the beginning of a cycle. This is terrible for public perception.

Re: Refund

smeeps — Thu, 15 Feb 2018 20:05:24 GMT

It is not "Fair" as you term it.

My 90 day payment went through a few days ago, and even after switching through after 20+ days, I am still having to go through the inconvinience of changing my carrier, and doing a credit check which is forced on us when we switch to Koodo. Further, $100 is the least Koodo and PM should be offering for the trouble, plus a pro-rated return on the service not used. Especially since we are forced out, and not moving to a different company by choice.

Re: Refund

BEST — Thu, 15 Feb 2018 20:05:27 GMT

I have the same problem this is a scam increasing my price and forcing to transfer

Re: Refund

ck618 — Thu, 15 Feb 2018 20:06:53 GMT

Agree! I just got charged for $120, and the $100 credit would not cover!

They should extend the deadline for switching to Koodo to the end of our 120 days!

Otherwise, either refund or carry forward our credit to Koodo!

Re: Refund

pughball — Thu, 15 Feb 2018 20:07:12 GMT

If you're telling me they DIDN'T deliberately do this AFTER we missed out on the holiday 10GB promotion, you're deluded.

This is slimy at best, downright criminal at worst.

I MIGHT switch to Koodo or Telus but to say I am soured on them right now would be just a TAD underselling it.

and I thought Rogers was bad. I have ZERO referrals, but likely got 10+ people to switch. That kind of loyalty is being lost quite quickly.

Re: Refund

tazz131 — Thu, 15 Feb 2018 20:09:04 GMT

It's more than fair to give me $100 to switch out of a plan that was guaranteed not to change?

Let alone also now deal with the hassle of helping all of the people I've moved over to PM?

Let alone also lose out on all of the billing credits?

Let alone also deal with the issue that my mother-in-law, who I signed up, also signed up another handful of people...

More than fair? The amount of work this is going to cause me and my family is ludicris.

And...Before you tell me that the price increase is only $10 and that maybe all of that work isn't fair...Well, maybe PM should be loyal to its customers.

Re: Refund

sonician — Thu, 15 Feb 2018 20:10:15 GMT

Someone else posted this in the main thread:

"Thanks for your reply!
Yes, if you do port out, all funds, plans and add-ons are deleted and as a prepaid service, we don't offer refunds. Koodo will provide a one time 100$ bill credit once you switch over to cover the cost of the lost plan."

Re: Refund

dkrzak — Thu, 15 Feb 2018 20:11:57 GMT

I'm on the same boat have two accounts that just renewed about week ago. I regret deeply not going with the 60$/10gig plans they had couple months ago, but that this plan being about year old there shouldn't be any increases. This is really poorly exectuted price increase. It's calculated to attract customers to public mobile for a plan that worked for them and now swtiching to Koodo. I"m sure there is some price bumps for Koodo that will be slapped in couple of months. Just for that I'll make sure Telus/Koodo will be the lastones I recomend or join again.