topic Sim card not delivered in Get Support

Sim card not delivered

Alex12345 — Wed, 05 Jan 2022 09:06:35 GMT

Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number.

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved?

Re: Sim card not delivered

ZfromVanC — Mon, 01 Apr 2019 21:58:09 GMT

You might want to try messaging a Moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be aware it can take from a couple hours to a couple days to hear back, they are pretty busy.

Re: Sim card not delivered

computergeek541 — Mon, 01 Apr 2019 22:01:16 GMT

@Alex12345 wrote:
Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number.

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved?

You can use the Public Mobile order number as a reference number on the Canada Post tracking website. https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/td-p/325923

Re: Sim card not delivered

sunflowershine — Mon, 01 Apr 2019 23:49:27 GMT

@Alex12345 wrote:
Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number.

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved?

@Alex12345 Seems you can't take the advantage to have the referral promotion. Just hold on this SIM card when you receive it. Hopefully they have some special offer soon...