topic Re: No active LD add on in Get Support

No active LD add on

ladybearbc — Wed, 05 Jan 2022 09:06:27 GMT

So.....I am confused. For years with any other cell company, I call 800 numbers. Even when I had no long distance - there was never a problem. These are not long distance numbers.

Today, a couple of days after I sign up with Public - I dial a number (844), which I have dialed through an infinite number of carriers - both land and cell - and get a message that I have no ling distance add on

I sure hope this is just a glitch?

Re: No active LD add on

Lieux — Mon, 01 Apr 2019 19:03:41 GMT

@ladybearbc wrote:
So.....I am confused. For years with any other cell company, I call 800 numbers. Even when I had no long distance - there was never a problem. These are not long distance numbers.

Today, a couple of days after I sign up with Public - I dial a number (844), which I have dialed through an infinite number of carriers - both land and cell - and get a message that I have no ling distance add on

I sure hope this is just a glitch?

Strange..I never had issue with those 1800 numbers...did you try different number just to see...

Re: No active LD add on

ladybearbc — Mon, 01 Apr 2019 19:09:18 GMT

Actually, the first 3 times I got the message that talk was not included in my plan. A couple of minutes later I tried again and got the ‘add on’ message noted above

i just tried calling another 800 number - (800) and got the same original message - no active LD add on

Re: No active LD add on

Lieux — Mon, 01 Apr 2019 19:14:17 GMT

@ladybearbc wrote:
Actually, the first 3 times I got the message that talk was not included in my plan. A couple of minutes later I tried again and got the ‘add on’ message noted above

i just tried calling another 800 number - (800) and got the same original message - no active LD add on

Can your call still be made after those messages? It will never cost you something because it's prepaid... If not you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened they will help you. Waiting time is few hours to 2 days.

Re: No active LD add on

Anonymous — Mon, 01 Apr 2019 19:29:55 GMT

@ladybearbc wrote:
Actually, the first 3 times I got the message that talk was not included in my plan. A couple of minutes later I tried again and got the ‘add on’ message noted above

i just tried calling another 800 number - (800) and got the same original message - no active LD add on

@ladybearbc

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: No active LD add on

GreatCanadian — Mon, 01 Apr 2019 21:48:12 GMT

@ladybearbc are you on a Canada wide or province wide calling plan

Re: No active LD add on

ladybearbc — Mon, 01 Apr 2019 22:17:48 GMT

It shouldn’t make any difference. However, I am on a Canada wide talk and text plan

Re: No active LD add on

ladybearbc — Mon, 01 Apr 2019 22:19:38 GMT

No - there was no option to continue with the call - other than logging into my account and altering my account

i have contacted a moderator per your suggestion - thank you

Re: No active LD add on

Anonymous — Mon, 01 Apr 2019 22:34:55 GMT

@ladybearbc wrote:
No - there was no option to continue with the call - other than logging into my account and altering my account

i have contacted a moderator per your suggestion - thank you

@ladybearbc

I know it sounds goofy but did you at least try the lost/stolen suggestion I gave earlier? There's even another goofy workaround but try this one first.

Re: No active LD add on

ladybearbc — Mon, 01 Apr 2019 23:35:08 GMT

I appreciate the suggestion - however, with respect, I would like to wait and see what the moderator has to say before trying such a drastic step.

This is our only (and truly ONLY) phone. We do not have a landline or another method of communicating - I do not have the luxury of being without a phone if that step doesn’t work - but makes things worse

Re: No active LD add on

srlawren — Mon, 01 Apr 2019 23:50:18 GMT

@ladybearbc wrote:
I appreciate the suggestion - however, with respect, I would like to wait and see what the moderator has to say before trying such a drastic step.

This is our only (and truly ONLY) phone. We do not have a landline or another method of communicating - I do not have the luxury of being without a phone if that step doesn’t work - but makes things worse

@ladybearbc sure, you're welcome to wait of course. In the meantime your services aren't working, but feel free to wait. This workaround has worked for many people with similar symptoms. It's up to you though.

Re: No active LD add on

GreatCanadian — Mon, 01 Apr 2019 23:58:33 GMT

@ladybearbc wrote:
It shouldn’t make any difference. However, I am on a Canada wide talk and text plan

That's right it shouldn't. But there was a user here some time back that couldn't contact 1800 numbers in other provinces when dialing from his home province on a province wide plan. I have no idea what the cause was at that time, or if it was rectified. If you were on provincial plan I was gonna see if I could find the old thread. Thankfully I don't have to 😂😂

Good luck and keep us posted

Re: No active LD add on

GreatCanadian — Tue, 02 Apr 2019 00:02:34 GMT

Also if you really need to, you can use apps that will let you make calls over wifi. TextNow is one, but there are a number of other options as well.

Re: No active LD add on

ladybearbc — Wed, 03 Apr 2019 21:27:28 GMT

Just one minor problem with all those apps - they all want access to my contacts. I don't want to subject my friends and family to that, just in case there is a breach.

Re: No active LD add on

ladybearbc — Thu, 18 Apr 2019 13:33:57 GMT

This mostly solved the problem. I still have some issues with contact numbers that are in my address book. There are times I have to manually dial the number to get it to go through. Those same numbers, I have tried re-entering them into my address book - but they still don't dial through.