topic Re: autopay not working in Get Support

autopay not working

mjuwono — Wed, 05 Jan 2022 09:06:25 GMT

I have been using the autopay service since I started using Public Mobile due to the savings it gives me. However, it stopped working now.

I suspect this is because I renewed my creditcard because it has expired.

But I could not find out how to change my creditcard information since it was not located in the my profile information.

Please help because it says that my plan has expired.

I wished to continue using the same plan as well as using the autopay system.

thank you

Re: autopay not working

matbasm — Tue, 13 Feb 2018 17:37:28 GMT

@mjuwono, if your plan has expired you will need the help of one of the moderators to get things back on track. You can contact the moderators team via private message.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: autopay not working

will13am — Tue, 13 Feb 2018 18:11:50 GMT

@mjuwono, you can change the credit card in the account by clicking on the payment tab from the overview screen. At the bottom of the payment screen, there is an option to "manage my card". Click on that link to bring up the screen to update the credit card information. Once that is done, you can reactivate the account by adding the required funds to the account and applying the funds to payment.

Re: autopay not working

mjuwono — Tue, 13 Feb 2018 19:17:33 GMT

Thanks for all the suggestions

I have contacted the mediator and they responded within a few minutes.

I would suggest contacting them directly for any technical difficulties.