topic Re: No Service in Get Support

No Service

bumble — Wed, 05 Jan 2022 09:06:19 GMT

Bought a SIM card at Walmart yesterday...still NO SERVICE today...the Walmart rep set up the PM account and ported my number from SPEAKOUT mobile. How can get help with this issue?

Re: No Service

Anonymous — Mon, 01 Apr 2019 16:27:55 GMT

@bumble wrote:
Bought a SIM card at Walmart yesterday...still NO SERVICE today...the Walmart rep set up the PM account and ported my number from SPEAKOUT mobile. How can get help with this issue?

When you say "No Service" do you mean incoming calls? Or nothing works? It says No Service on the phone?

Re: No Service

ZfromVanC — Mon, 01 Apr 2019 16:27:57 GMT

Sometimes it can take a day for your number to port over. You can check if thats the problem by putting your old SIM card back in your phone to see if you have your old service still. once the old sim stops working, you'll know your number was ported to the PM sim.

Re: No Service

willbrown13 — Mon, 01 Apr 2019 16:28:42 GMT

Did they give you a time frame? Also do you still have your old SIM, is it active?

I had the smae issue. I was told the issue would take 24hr to resolve, and given an IT ticket number from the Walmart rep. Then I was sent a text to my old SIM saying the issue had been escalated to Teir 3 and would take 72hr to resolve.

Do you have ticket number?

Re: No Service

bumble — Mon, 01 Apr 2019 16:31:40 GMT

No in or out going calls or texts. Phone shows NO SERVICE icon. If you dial my number it goes to voicemail.

Re: No Service

Anonymous — Mon, 01 Apr 2019 16:33:18 GMT

@bumble wrote:
No in or out going calls or texts. Phone shows NO SERVICE icon. If you dial my number it goes to voicemail.

Check willmyphonework.net to see if your phone is compatible.

Re: No Service

bumble — Mon, 01 Apr 2019 16:33:50 GMT

My old sim card said no service before installing PM sim card

Re: No Service

bumble — Mon, 01 Apr 2019 16:35:43 GMT

Yes phone is compatabile

Re: No Service

bumble — Mon, 01 Apr 2019 16:37:19 GMT

Walmart paperwork has a activation # and a account #

Re: No Service

Anonymous — Mon, 01 Apr 2019 16:37:50 GMT

@bumble wrote:
Yes phone is compatabile

According to willmyphonework or the little checker on this site?

What exact make/model do you have?

Re: No Service

RobertQc — Mon, 01 Apr 2019 16:38:04 GMT

@bumble wrote:
Yes phone is compatabile

How do you know that? Did you confirm it was unlocked and supports the same frequencies as telus?

Re: No Service

bumble — Mon, 01 Apr 2019 16:42:08 GMT

Ran the imei check on the PM website....phone was good

Re: No Service

Anonymous — Mon, 01 Apr 2019 16:43:11 GMT

@bumble wrote:
Ran the imei check on the PM website....phone was good

Turns out it's really just a blacklist checker. Check it on the site I mentioned.

Re: No Service

ZfromVanC — Mon, 01 Apr 2019 16:47:12 GMT

If all else fails you can contact a Moderator, explain the situation and they will help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep in mind it can take anywhere from a couple hours, to a couple days to hear back from them, they are quite busy.

Re: No Service

bumble — Mon, 01 Apr 2019 16:57:50 GMT

iphone 4 model# MD198C/A

Re: No Service

geopublic — Mon, 01 Apr 2019 17:06:57 GMT

@bumble wrote:
Bought a SIM card at Walmart yesterday...still NO SERVICE today...the Walmart rep set up the PM account and ported my number from SPEAKOUT mobile. How can get help with this issue?

When setting up the port did you provide the correct SO info like PIN and/or IMEI on file? Even if there is an issue with the port you should be able to still use your old SO SIM card in your phone if your account is still active. Has you SO account expired or was it cancelled?

Re: No Service

Luddite — Mon, 01 Apr 2019 17:12:41 GMT

@bumble Try your speakout SIM; service should continue until the port-in has completed. Be sure your speakout account is active.

iPhone 4 is fine on PM's 3G network but data will not work because iPhone 3/4 APN settings cannot be updated manually. You will need to connect to wifi, access http://www.unlockit.co.nz/mobilesettings/ with Safari, then follow the directions there.

Re: No Service

Luddite — Mon, 01 Apr 2019 17:16:14 GMT

@bumble wrote:
No in or out going calls or texts. Phone shows NO SERVICE icon. If you dial my number it goes to voicemail.

I assume you mean to Speakout voicemail? No Service usually means the SIM has not been activated in which case you will need assistance from the moderators.

Re: No Service

bumble — Mon, 01 Apr 2019 17:23:22 GMT

Just tried the Speakout SIM card no service with old sim card

Re: No Service

bumble — Mon, 01 Apr 2019 17:26:19 GMT

No talk or text i will work on the APN after i get the no service issue corrected.