topic Re: no service after activating plan in Get Support

no service after activating plan

james1812 — Wed, 05 Jan 2022 09:06:13 GMT

I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!

The plan shows up under self serve

Re: no service after activating plan

hairbag1 — Mon, 01 Apr 2019 14:54:29 GMT

@james1812 wrote:
I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!
The plan shows up under self serve

If your suspension was 90 days or more...you'll have to start a new account with a new sim. Otherwise try cycling phone off / on. Try the lost/stolen remedy. Log into My Account / Plan and Add-ons / Lost-Stolen/ Suspend service ....log out and wait five minutes. Log back in and report as found. Good luck.

Re: no service after activating plan

Lieux — Mon, 01 Apr 2019 14:55:28 GMT

@james1812 wrote:
I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!
The plan shows up under self serve

The little trick to try is..go in your self-serve account and tab PLAN/ADD=ONS and click on PHONE LOST/STOLEN. Close your phone few minutes and open it again and reactivate the service...and tell us if it's OK.

Re: no service after activating plan

james1812 — Mon, 01 Apr 2019 14:56:19 GMT

did suspend service and got data working, but no voice still 😞

gonna try it again

Re: no service after activating plan

Lieux — Mon, 01 Apr 2019 14:57:50 GMT

@james1812 wrote:
did suspend service and got data working, but no voice still 😞
gonna try it again

If you can't still make a call..write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened they will help you. Waiting time is few hours to 2 days.

Re: no service after activating plan

hairbag1 — Mon, 01 Apr 2019 14:59:13 GMT

@james1812 wrote:
did suspend service and got data working, but no voice still 😞
gonna try it again

What phone are you using ?

Re: no service after activating plan

james1812 — Mon, 01 Apr 2019 15:15:32 GMT

S9.

It just says you don't have a long distance plan when calling out to any number. And ppl calling in get a busy signal

Re: no service after activating plan

will13am — Mon, 01 Apr 2019 15:20:01 GMT

@james1812 wrote:
S9.
It just says you don't have a long distance plan when calling out to any number. And ppl calling in get a busy signal

I think moderator team assistance is required here. I have tried using the lost phone/found phone toggle to reboot a suspended account in the past. The results are not always perfect. Sometimes it works, sometimes not so much.

Re: no service after activating plan

hairbag1 — Mon, 01 Apr 2019 16:11:30 GMT

@james1812 wrote:
I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!
The plan shows up under self serve

What plan have you subscribed to ? Log into My Account and look at your plan details. What calling feature do you have ?