topic Re: Autopay didn't work, now you won't process my card in Get Support

Autopay didn't work, now you won't process my card

DRNewton — Wed, 05 Jan 2022 09:06:12 GMT

I have autopay. For whatever reason, my Feb 11 autopay was rejected. I have now updated my card details (it didn't change, but I did so out of an abundance of caution), but now your system won't process the payment.

Re: Autopay didn't work, now you won't process my card

Anonymous — Mon, 12 Feb 2018 20:10:08 GMT

@DRNewton, Is you phone still working, or has it been cut-off?

If your account was suspended for whatever reason, you need to get in touch with the moderators team (via private message), so that they can get your payment through, and your account back up.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: Autopay didn't work, now you won't process my card

DRNewton — Mon, 12 Feb 2018 20:11:06 GMT

My phone is no longer working / cannot make or receive calls. This is some legit horsecrap.

Re: Autopay didn't work, now you won't process my card

KMG — Mon, 12 Feb 2018 20:19:54 GMT

Contact the Moderator Team and they should be able to help you out.

Re: Autopay didn't work, now you won't process my card

ShawnC13 — Mon, 12 Feb 2018 20:19:54 GMT

@DRNewton,

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Autopay didn't work, now you won't process my card

Acekiller — Mon, 12 Feb 2018 22:18:19 GMT

instead of waiting, maybe it is quicker to get a prepay voucher from Canadian tire or whever first.