topic Re: Add-Ons (upgrading/downgrading plans) in Get Support

Add-Ons (upgrading/downgrading plans)

Dogbert — Wed, 05 Jan 2022 09:05:45 GMT

Add-Ons when upgrading/downgrading plans?

What happens to the purchased Add-Ons?

Thank-You

Re: Add-Ons (upgrading/downgrading plans)

Dunkman — Mon, 01 Apr 2019 04:00:56 GMT

@Dogbert

The add ons remain with the new plan change. Nothing really changes to add ons when you change plans.

Re: Add-Ons (upgrading/downgrading plans)

sunflowershine — Mon, 01 Apr 2019 04:01:33 GMT

@Dogbert wrote:
Add-Ons when upgrading/downgrading plans?

What happens to the purchased Add-Ons?

Thank-You

@Dogbert You add-on will stay in your account until all spent. It won't be affect by any change of your plan except you cancel the service from PM.

Re: Add-Ons (upgrading/downgrading plans)

wetcoaster — Mon, 01 Apr 2019 04:01:50 GMT

@Dogbert wrote:
Add-Ons when upgrading/downgrading plans?

What happens to the purchased Add-Ons?

Thank-You

The (in-Canada) add-ons are staying in your account until used up (or you close the account or port out).

Roaming add-ons are only valid for 10days.

Re: Add-Ons (upgrading/downgrading plans)

jotsang — Mon, 01 Apr 2019 04:02:19 GMT

Upgrading or downgrading plans does not affect your add-ons. Any "In Canada" unused add-on minutes or data will roll over to your next cycle.

Re: Add-Ons (upgrading/downgrading plans)

NDesai — Mon, 01 Apr 2019 04:05:42 GMT

@Dogbert Yes, the add-ons will stay in your account as many mentioned above. This applies only to CAN add-ons as US roaming add-ons have a 10 days of expiry.

Re: Add-Ons (upgrading/downgrading plans)

RobertQc — Mon, 01 Apr 2019 04:16:09 GMT

@Dogbert Add-ons will stay with your account forever upgrading, or downgrading (until used up) they are usage based, not time based except for USA 10 day plans.

Keep in mind, some addons (like long distance addon) need talk in the plan to begin with, so if you have a long distance add on, and change your plan to data only the long distance add-on will no longer work.