topic Re: Data add-on not working in Get Support

Data add-on not working

Chrisdafoe — Wed, 05 Jan 2022 09:05:41 GMT

I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I am going home tomorrow. Is there a way to get reimbursed for this?

Re: Data add-on not working

hairbag1 — Mon, 01 Apr 2019 03:41:38 GMT

@Chrisdafoe wrote:
I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I am going home tomorrow. Is there a way to get reimbursed for this?

Which Add-on did you buy ? I can't find a US Roaming Add-on for $30.

Re: Data add-on not working

hairbag1 — Mon, 01 Apr 2019 03:43:52 GMT

@Chrisdafoe wrote:
I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I am going home tomorrow. Is there a way to get reimbursed for this?

I suspect you bought the 1 GB data for use while in Canada...is this correct ? You can only use that data whilst in Canada.

Re: Data add-on not working

wetcoaster — Mon, 01 Apr 2019 03:43:55 GMT

@Chrisdafoe wrote:
I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I am going home tomorrow. Is there a way to get reimbursed for this?

Can you post a screen shot of your self serve account's landing page and your payment history, please? Black out all personal information.

Re: Data add-on not working

Alex888 — Mon, 01 Apr 2019 03:48:59 GMT

@Chrisdafoe The only $30 data addon is for Canada only, there is no $30 US data addon. It wont expire after 10 days, it will stay in your account until you use it. The moderators may give you a refund, but probably not, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data add-on not working

sunflowershine — Mon, 01 Apr 2019 03:53:38 GMT

@Chrisdafoe wrote:
I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I am going home tomorrow. Is there a way to get reimbursed for this?

@Chrisdafoe There is $30 for 1 GB in 4 LTE. If you have bought a $30 roaming data, please check the following:

For data issues, make sure your APN settings are correctly configured. Find out how to verify APN settings for Android or iPhone.
Make sure your mobile device has roaming enabled.
If these solutions don’t work, create or sign in to your Community account, and contact our Moderator Team here.

Re: Data add-on not working

srlawren — Mon, 01 Apr 2019 08:15:20 GMT

@sunflowershine wrote:
@Chrisdafoe There is $30 for 1 GB in 4 LTE. If you have bought a $30 roaming data, please check the following:

@sunflowershine there's no need for your list--they 100% did not purchase a $30 roaming data add-on, becuase no such add-on exists for purchase at Public Mobile. They clearly purchased the $30 1GB non-roaming data add-on, which only works in Canada. EDIT: sorry I removed the snarky comment at the end here, I looked back and realized only a small amount of time had passed between the original post and your reply, so you may not have seen the previous responses before posting. My apologies. But yeah, the rest is still valid. 🙂

Re: Data add-on not working

Koyabtx — Tue, 09 Apr 2019 04:24:23 GMT

As everyone else has said, there's no $30 US roaming option for data add-ons. Only $20 and $10. Looks like you purchased the $30 Canada add-on, in which case it will not work in the US.

You could try PM-ing a mod to see if they are nice enough to credit you back for the add-on thinking it was US roaming.. Not sure if they'll do it though. So make sure you select the correct add-on next time!