topic Re: not registered on network in Get Support

not registered on network

pennygunderson — Wed, 05 Jan 2022 09:05:35 GMT

It's been over 24 hours since having the public SIM card inserted by Walmart and paying for the plan. It keeps saying not registered on network. I've tried going into connections under mobile networks network mode, WCDMA/GSM auto conect, then network operators, select automatically, says unable to connect. if I search networks Public mobile comes up as an option but when I click it it says try later. The phone is not locked. What more can I do? I don't think Walmart completed all of the steps.

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:02:27 GMT

@pennygunderson wrote:
It's been over 24 hours since having the public SIM card inserted by Walmart and paying for the plan. It keeps saying not registered on network. I've tried going into connections under mobile networks network mode, WCDMA/GSM auto conect, then network operators, select automatically, says unable to connect. if I search networks Public mobile comes up as an option but when I click it it says try later. The phone is not locked. What more can I do? I don't think Walmart completed all of the steps.

@pennygunderson Did you port in, or was it a new number?

What kind of phoen do you have (be specifc) did you log into the account and it says active? Where did you use the phone before? How do you know its unlocked? Have you tried taking your sim out, and putting it back in? Does that sim work in another phone?

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:06:46 GMT

@pennygunderson

Is your phone compatible with the network? Not listed as lost/stolen?

GSM/CDMA is ancient technology, might as well be 1990? Do you have 3G/LTE? please give your exact model number of the phone

Re: not registered on network

hairbag1 — Mon, 01 Apr 2019 03:07:41 GMT

@pennygunderson wrote:
It's been over 24 hours since having the public SIM card inserted by Walmart and paying for the plan. It keeps saying not registered on network. I've tried going into connections under mobile networks network mode, WCDMA/GSM auto conect, then network operators, select automatically, says unable to connect. if I search networks Public mobile comes up as an option but when I click it it says try later. The phone is not locked. What more can I do? I don't think Walmart completed all of the steps.

Here's something for you to try before going too much further....www.willmyphonework.net

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:07:25 GMT

phone was fine when checked. not stolen etc. Galaxy A5

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:09:22 GMT

@pennygunderson wrote:
phone was fine when checked. not stolen etc. Galaxy A5

@pennygunderson Please be specific about your model. There are literally 30 different Galaxy A5 models.

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:09:16 GMT

samsung galaxy 5A

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:10:52 GMT

@pennygunderson wrote:
samsung galaxy 5A

AM-A500YZ? AM-A500F? AM-A500FU? AM-A500G? AM-A500H? AM-A500K? AM-A500L? AM-A500M? AM-A500S? AM-A500W? etc

There are 30 different models

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:10:38 GMT

ere do I find the phone info you want?

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:12:08 GMT

@pennygunderson wrote:
ere do I find the phone info you want?

Should be somewhere in settings, about phone

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:13:40 GMT

Box says 2017 Galaxy A5

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:14:24 GMT

odel SM - A520W

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:15:29 GMT

SM-A520W

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:19:11 GMT

They took the SIM card out and reinserted it at Walmart. Bell said the phone wasn't locked. I had a corrupted motherboard replaced about 6 months ago and a new SI card out in then. I con't sign on.

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:21:57 GMT

@pennygunderson wrote:
odel SM - A520W

@pennygunderson Looking into it. I am currently having difficulty finding the specs for that exact phone revision.You said "the box says" does the PHONE say in settings?

Have you logged into the account yet to check if the account is active? Did you port in, or was it a new number? Have you tried taking your sim out, and putting it back in? Does that sim work in another phone?

Re: not registered on network

MitchRuns — Mon, 01 Apr 2019 03:21:48 GMT

Your phone should work fine. One of my friends has an A5 and Public works for them. They possibly made a mistake when registering you or put in the wrong SIM card. If you go into your self serve under 'plans and addons'>'Change SIM card' you can compare the last 4 digits of the SIM in your phone to the number on your self-serve

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:22:18 GMT

Thanks. I tried under network mode LTE/WCDMA/GSM network operators select automatically comes up Public Mobile then says try later

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:24:29 GMT

@pennygunderson wrote:
Thanks. I tried under network mode LTE/WCDMA/GSM network operators select automatically comes up Public Mobile then says try later

@pennygunderson

You said "the box says" does the PHONE say in settings?

Re: not registered on network

pennygunderson — Mon, 01 Apr 2019 03:25:32 GMT

I can't get it to open my account. It doesn't want to take my email as a username and doesn't like my password.

Re: not registered on network

RobertQc — Mon, 01 Apr 2019 03:27:35 GMT

@pennygunderson wrote:
I can't get it to open my account. It doesn't want to take my email as a username and doesn't like my password.

So you may not even have cell phone service attached to that sim card. You don't even actually know if walmart activated that sim card.

Try using this link https://selfserve.publicmobile.ca/forgot-password/ and see if the e-mail comes up as registered or not

Does that sim work in another phone? Do you have another sim to try in your phone?