topic Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages in Get Support

Hey I can't receive phone calls but I can make a phone call and send & receive messages

bethcook — Wed, 05 Jan 2022 09:05:12 GMT

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

NDesai — Fri, 09 Feb 2018 03:53:23 GMT

bethcook, Did you just activated your sim and ported your number? If yes, porting takes from a few mins to a few hours to complete. Once it does, your old carrier sim stops working. So check in a few hours and see if porting completes.

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

bethcook — Fri, 09 Feb 2018 03:49:01 GMT

I did it a few days ago and still isn't working. Any settings I need to reconfigure?

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

NDesai — Fri, 09 Feb 2018 03:56:38 GMT

@bethcookwrote:
I did it a few days ago and still isn't working. Any settings I need to reconfigure?

If outgoing is working then incoming should work as well. Check your old carrier sim card and see if it is still working or see if your account at old carrier is still active. If yes, it seems like your port request did not go through. In this case, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

bethcook — Fri, 09 Feb 2018 04:04:54 GMT

It's not. The whole account is shut down from my old provider. Outgoing works just fine but it says "6uv2 the number you have reached is not in service" on their end when someone calls

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

NDesai — Fri, 09 Feb 2018 05:19:44 GMT

@bethcookwrote:
It's not. The whole account is shut down from my old provider. Outgoing works just fine but it says "6uv2 the number you have reached is not in service" on their end when someone calls

If you already havenn't, send a private message to the Moderator_Team with your account info and an explanation. They will get back to you tomorrow morning.

Re: Hey I can't receive phone calls but I can make a phone call and send & receive messages

CS_Agent — Fri, 09 Feb 2018 16:14:44 GMT

@bethcook, thank you for bringing this to our attention. Please check your inbox, I just sent you a private message.

cheers,

Aïssata_B