topic Re: My account in Get Support

My account

Derekbb00 — Wed, 05 Jan 2022 09:05:10 GMT

I just opened an account today I ported my number and I have the $40 plan I can only make calls when someone calls me goes to vm

Re: My account

will13am — Thu, 08 Feb 2018 20:07:24 GMT

Number porting takes a bit of time, usually between 2 hours and 2 days. Ports from some carriers are faster than others. I suggest continuing to use the old service until it stops working. That is a sure sign the port is complete. I suspect that calls to the old number go straight to voice mail because the old service is not being used. When not connected to the network, the default for calls is straight to voice mail.

Re: My account

Derekbb00 — Thu, 08 Feb 2018 20:07:22 GMT

Ok thanks for ur help

Re: My account

matbasm — Thu, 08 Feb 2018 22:15:54 GMT

@Derekbb00, Where are you porting the number from? A cell carrier, land line, voip line?

Re: My account

Derekbb00 — Thu, 08 Feb 2018 22:52:02 GMT

From Bell

Re: My account

Derekbb00 — Thu, 08 Feb 2018 22:52:34 GMT

Bell mobility

Re: My account

Derekbb00 — Thu, 08 Feb 2018 22:57:15 GMT

I was called by a rep named Tiffany and called the number she gave me but couldnt get thur

Re: My account

NDesai — Thu, 08 Feb 2018 23:30:40 GMT

@Derekbb00wrote:
I was called by a rep named Tiffany and called the number she gave me but couldnt get thur

Uhm, they usually do not provide any phone number as support is offered via Community Private Message only. Have you send them a message about what looks to be a porting issue?

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: My account

Derekbb00 — Thu, 08 Feb 2018 23:33:06 GMT

Can you pls tell me what i need to do to get this port figured out pls

Re: My account

NDesai — Thu, 08 Feb 2018 23:36:46 GMT

@Derekbb00wrote:
Can you pls tell me what i need to do to get this port figured out pls

You will need to send a private message to the Moderator_Team with your account info and a detail explanation of what you have done so far to transfer your number. If you already contacted someone before, please mention that as well so they can refer to your previous messages.

Re: My account

will13am — Fri, 09 Feb 2018 00:07:29 GMT

@Derekbb00, that call was from Bell. Often they like to talk to the customer to see if they can convince you to stay. As soon as the discussion is over, the port goes through. If something messed up along the way, definitely private message the moderator team as already instructed.