topic Re: Payment not processed in Get Support

Payment not processed

eli_2018 — Wed, 05 Jan 2022 09:05:08 GMT

I tried to recharg my account. Money was deducted and approved by my bank three times. However i kept getting sms that it was declined by bank. What can i do? i called my bank and they said everything was ok and approved on there side.

Re: Payment not processed

will13am — Sun, 31 Mar 2019 23:10:15 GMT

@eli_2018 , please login to your self serve account and check the payment history to see if the charges went into the account. If the charges are registering in the account then you need to contact the moderator team to reconcile the multiple payments and errant texts being received. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Payment not processed

popping — Sun, 31 Mar 2019 23:11:26 GMT

@eli_2018 wrote:
I tried to recharg my account. Money was deducted and approved by my bank three times. However i kept getting sms that it was declined by bank. What can i do? i called my bank and they said everything was ok and approved on there side.

You can buy topup voucher at recharge.com to get your plan working again and deal with bank issue later.

Re: Payment not processed

CellGirl — Sun, 31 Mar 2019 23:12:45 GMT

@eli_2018

Does your self-serve account show active status? Does your credit card show it was actually charged? If not, go to recharge.com to buy a voucher code you can use to top up account. Maybe at a later date, try using a different credit card to see if that goes through..