topic Re: how do I stop calls to unknown number to me that is originating from my phone?! in Get Support

how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Wed, 05 Jan 2022 09:05:07 GMT

@Moderator_Team My usage says that I am making calls to 9025804001 but there is no way that I am making these calls? Is this a scam or just lax security with Public Mobile?

Re: how do I stop calls to unknown number to me that is originating from my phone?!

Mana — Thu, 08 Feb 2018 02:16:11 GMT

@lkg4ansrs have you checked your phone dialer history for this number?

Re: how do I stop calls to unknown number to me that is originating from my phone?!

Luddite — Thu, 08 Feb 2018 02:57:26 GMT

Seems to be a Telus subscriber in Brdgewater, NS. Know anyone there?

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 03:15:33 GMT

Yes. It doesn't show up on my phone as an outgoing call but it shows on my usage history on my public mobile's account.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 03:17:13 GMT

Don't know anyone in NS and I don't call anyone from there either. Somehow, my usage history says I'm making calls to that number, sometimes even in the middle of the night.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 03:21:27 GMT

That number is not in my phone's call history.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 03:23:02 GMT

I for sure don't know anyone in Nova Scotia

Re: how do I stop calls to unknown number to me that is originating from my phone?!

will13am — Thu, 08 Feb 2018 03:26:48 GMT

@lkg4ansrs, this warrants investigation by the moderator team. I suggest sending them a private message with account details. Even if they read this thread, they will ask for private message communication anyway. Use this link to private message the moderator team. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 03:30:55 GMT

Will do that. Thanks.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

Korth — Thu, 08 Feb 2018 03:53:42 GMT

@lkg4ansrs

Spoofed phone numbers (and "phone phreaks", the predecessors of modern "computer hackers") were common in olden times. I wouldn't be surprised if technical methods still exist to "borrow" or "fake" other people's phone numbers today. Though I honestly can't imagine how this would be done remotely, unless these calls/numbers are injected into or intercepted within the system from the "inside". Or it's just an innocent typo or an inconvenient billing error.

But on the device itself ... my immediate suspicion is that your phone is running some sort of spyware or malware. There's probably downloadable tools to clean it up, but it would probably be better to simply erase/reset the phone completely (after backing up anything you want to save). There's also task-manager or task-killer apps which can help you monitor and control exactly what's running "in the background", but they're not guaranteed to be fully reliable for this purpose unless you've rooted the phone and allowed them to have "full" priority (alongside the operating system itself) above other installed/running software.

But yeah, inform PM of the details, they may need to monitor or investigate (or report) some sort of potential abuse. And change your PM passwords - in fact change every password you've submitted through your phone - just to be prudent, probably unrelated to this other mysterious issue but it might halt potential problems you wouldn't want to deal with the hard way. Maybe request a new PM SIM card, too, again just to be prudent.

Their has been much talk about a "new" vulnerability called "SPECTRE/MELTDOWN" which could theoretically exploit phones with ARM processors in this way (and many other ways), but unless your issue is reported by hordes of people in the near future then I seriously doubt it's at all relevant. It's certainly irrelevant if the dates these calls were made are earlier than the date this (potential) vulnerability was discovered.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

stonechucker — Thu, 08 Feb 2018 05:35:59 GMT

@lkg4ansrs, this looks much like the voicemail access number on my cell phone. Could these be everytime you call voice mail to check a message?

Re: how do I stop calls to unknown number to me that is originating from my phone?!

MVP — Thu, 08 Feb 2018 05:41:19 GMT

It is voicemail, people! 🙂

Re: how do I stop calls to unknown number to me that is originating from my phone?!

stonechucker — Thu, 08 Feb 2018 05:42:30 GMT

@lkg4ansrs..... I just checked on my phone.... change the 902 to 226 and I have the same number as you. My number is in area code 226, so I would assume you’re in area code 902, or within normal local area calling of the 902 area code.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

computergeek541 — Thu, 08 Feb 2018 07:04:25 GMT

People and companies who do not want you to know who they really are use faked phone numbers quite often. This can be telemarketing firms or flat-out sometimes even people trying to scam you.

One of the tricks that these people will do is make the call display show a number that is similar to yours (or even the same) in the hope that you will answer the call.

However, I've found that most of the time when I receive incoming calls supposedly from a phone number that starts with the same set of phone numbers as mine, I know that it's almost always a b.s. call.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

will13am — Thu, 08 Feb 2018 11:45:44 GMT

wrote:
@lkg4ansrs, this looks much like the voicemail access number on my cell phone. Could these be everytime you call voice mail to check a message?

Mystery solved. I wish I could bravo this more than once!

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 15:21:21 GMT

From talking to others using Public Mobile, looks like it's voicemail. Still not sure why my voicemail makes calls at 5am while I'm sleeping though!

Re: how do I stop calls to unknown number to me that is originating from my phone?!

MVP — Thu, 08 Feb 2018 15:31:09 GMT

wrote:
From talking to others using Public Mobile, looks like it's voicemail. Still not sure why my voicemail makes calls at 5am while I'm sleeping though!

Exactly because u did not answer, and your phone automatically called out your voicemail number?

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 15:37:21 GMT

Nope. Didn't receive a call at 5am or close to the time my voicemail made a call.

Re: how do I stop calls to unknown number to me that is originating from my phone?!

MVP — Thu, 08 Feb 2018 16:20:27 GMT

wrote:
Nope. Didn't receive a call at 5am or close to the time my voicemail made a call.

How did you know if you havent answered it?

This patticular aspect of public voicemail functioning was confusing to me too...

Re: how do I stop calls to unknown number to me that is originating from my phone?!

lkg4ansrs — Thu, 08 Feb 2018 16:29:13 GMT

I would have a number on my phone that shows an unanswered incoming call.