topic Re: Cannot Make Payment in Get Support

Cannot Make Payment

tsirota — Wed, 05 Jan 2022 09:05:01 GMT

Hi there,

I'm trying to make my monthly payment but am unable to do so (my montly service expires tomorrow). Each time I attempt to make a payment, I receive a message saying that I have enough balance. However, my current balance is $0.00. Any advice would be greatly appreciated.

Thank you for your help!

Re: Cannot Make Payment

will13am — Thu, 08 Feb 2018 01:57:28 GMT

@tsirota, I take it you are trying to pay with the credit card on file? How about trying with a different browser, clearing browser cache, using incognito mode. Perhaps if there is a credit card on file in the account, enable auto pay and let the system do the heavy lifting and earn some rewards in the process.

Re: Cannot Make Payment

NDesai — Thu, 08 Feb 2018 02:27:43 GMT

@tsirota Check the payment transaction history and see if payment is already taken. If your account status is Expired but service is working fine, just ignore that.