topic Re: new account in Get Support

new account

gwamma1 — Wed, 05 Jan 2022 09:04:50 GMT

i finished entereing all the info and made the required payment for my new account only to receive an error message saying activation failed and to try again. Now I cant log into my account to restart. I cant use my sim card number bec ause it has already been used! what do i have to do to access my account and get my sim card working?

Re: new account

Dunkman — Sun, 31 Mar 2019 21:49:48 GMT

@gwamma1

Check your credit card online to make sure that you were not charged.

If not charged, you can attempt again. But wait maybe one hour in between attempts. Try maybe a different web browser, clearing cache or incognito mode. Chrome incognito works well from my experience.

If you were charged, will need to contact moderator.

Re: new account

Alex888 — Sun, 31 Mar 2019 21:50:39 GMT

@gwamma1 Try going to My Account in the top right corner then go to Create An Account, and try creating an account using the phone number you registered with.

Re: new account

Jackhyf63 — Sun, 31 Mar 2019 22:02:53 GMT

@gwamma1 You could try a different web browser, clearing cache or going intoincognito/privacy mode. The website is finicky sometimes. You could also give some time in between attempts (ie. one hour). Chrome incognito mode seems to work for most people. If still not working

I think you need to message the mods with your account details and account issue.

Re: new account

will13am — Sun, 31 Mar 2019 22:11:50 GMT

@gwamma1 , as suggested, check the payment card history to see whether a charge has been made. If not, it means the activation did not progress far enough to affect re-attempts at activation. SIM cards used in a failed activation are locked for about an hour. After that re-attempt is possible.

Re: new account

baby08 — Sun, 31 Mar 2019 22:38:12 GMT

you need to check credit card online to make sure that you were not charged, if not, you can try again. But wait maybe 30 min in between attempts. maybe try a different web browser, sometimes some browser won't work as good as other.

If you were charged, you will need to contact moderator.