topic Re: PUK code in Get Support

PUK code

Mark4 — Wed, 05 Jan 2022 09:04:48 GMT

Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for business (work) and need to recieve any calls and texts without it being locked cause if I can't figure it out I get fired from the only job I have to support my rent and bills please someone answer and help out

Re: PUK code

ShawnC13 — Sun, 31 Mar 2019 21:45:12 GMT

@Mark4 wrote:
Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for business (work) and need to recieve any calls and texts without it being locked cause if I can't figure it out I get fired from the only job I have to support my rent and bills please someone answer and help out

What type of phone is it? If a Samsung some people have had luck with contacting Samsung and getting a master PUK from them. If not you will need to contact the moderators.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: PUK code

Lieux — Sun, 31 Mar 2019 21:46:03 GMT

@Mark4 wrote:
Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for business (work) and need to recieve any calls and texts without it being locked cause if I can't figure it out I get fired from the only job I have to support my rent and bills please someone answer and help out

You need to reach the moderator here for the puk..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them They will help you. Waiting time is few hours to 2 days.

Re: PUK code

wetcoaster — Sun, 31 Mar 2019 21:54:44 GMT

@Mark4 wrote:
Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for business (work) and need to recieve any calls and texts without it being locked cause if I can't figure it out I get fired from the only job I have to support my rent and bills please someone answer and help out

You need to send the message to the moderator_team handle and who ever is working will look at your case once it's your turn.

With the flash sale going on they might be somewhat busy, so response times can be from several hours up to two days.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-the-account-owner/m-p/308912#M22536

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

https://www.publicmobile.ca/en/on/get-help

Edit: If it's the actual SIM that is locked (you would have been the one to activate the according setting in your phone's OS) you could try buying a new SIM card and changing the SIM number in your self serve account.

If the message has the workd "network" in it, the phone is locked to your previous carrier and you need to get the unlock code from them.