topic Re: Lost rewards in Get Support

Lost rewards

moireachmor — Wed, 05 Jan 2022 09:04:39 GMT

Oh Hi!

Whilst changing my autopay card, Ive lost the existing autopay rewards that were going due to be billed. Is there any way to rectify this?

Re: Lost rewards

ky01 — Tue, 06 Feb 2018 18:47:41 GMT

Sorry to hear about that!

You will have to message the moderators in order to have them rectify this.

Click here to send a message to the moderators with your account info (account number, phone number, pin, e-mail) and a description of your issue.

Re: Lost rewards

stonechucker — Tue, 06 Feb 2018 19:28:12 GMT

@moireachmor, I'm sorry to hear you had this problem, as you've been instructed by the previous poster, please make sure you do that.

I had to change my credit card information this past couple of days, but my rewards stuck. I'm interested to read what has happened, and what the resolution is upon completion.

Re: Lost rewards

moireachmor — Tue, 06 Feb 2018 19:41:09 GMT

PM sent.

Yea, just my ineptitude or something.

I'll advise.

Re: Lost rewards

moireachmor — Tue, 06 Feb 2018 21:34:09 GMT

Support resolved the issue within half an hour of the PM.

As stated, it was my fault over which we had a chuckle.

Super job folks! Thanks so much.

Re: Lost rewards

stonechucker — Wed, 07 Feb 2018 00:41:07 GMT

Glad too see it was resolved, and quickly at that.