topic Re: Account login in Get Support

Account login

terryape — Wed, 05 Jan 2022 09:04:32 GMT

I have recently set up an account for a family member and now I cannot log into it. Tried forget password option and system says it cannot verify the email address. It seems as though I am stuck. Help anyone?

Re: Account login

Alex888 — Sun, 31 Mar 2019 17:58:05 GMT

@terryape You will have to contact a moderator to get access, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account login

hycm53 — Sun, 31 Mar 2019 20:05:21 GMT

@terryape wrote:
I have recently set up an account for a family member and now I cannot log into it. Tried forget password option and system says it cannot verify the email address. It seems as though I am stuck. Help anyone?

It looks like you entered wrong email address. Try enter the another email address if you have.

Re: Account login

baby08 — Sun, 31 Mar 2019 22:43:38 GMT

it sounds like you did email address wrong i guess you need to contact moderator privately

Re: Account login

missorange — Sun, 31 Mar 2019 22:48:21 GMT

after you activate your phone, did u set up your email from the self serve account? u should done this step first. if you already did, then send private message to mod.