topic Re: Help in Get Support

Help

Shobhita — Wed, 05 Jan 2022 09:04:19 GMT

i have forgotten my login password and when I do the forgot password stuff the link sending to my mail isn’t working.

please help!!

Re: Help

NDesai — Mon, 05 Feb 2018 19:30:44 GMT

You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Help

Acekiller — Mon, 05 Feb 2018 19:43:58 GMT

i wonder why is it so hard for PM to fix this issue?

Re: Help

NDesai — Mon, 05 Feb 2018 19:58:47 GMT

@Acekillerwrote:
i wonder why is it so hard for PM to fix this issue

The link in the email is fine. It's the time limit to change the password that expires because email is received too late. Sometimes it actually works and you get the email within 10-20 mins which is enough to reset your password.

I am continuously checking this function and updating to the team. They are working on it as of now. Let's hope they fix it sooner rather than later.

Re: Help

mimmo — Mon, 05 Feb 2018 19:59:39 GMT

wrote:
i wonder why is it so hard for PM to fix this issue?

been asking myself the same question, why not just change the existing instructions ( add /replace) some html code to say contact mods via the forum to reset your password. It really can't be that complicated i don't think, but i could be wrong.

@Brooke_C can you provide any insight on the repair status or if any temporary instructions can be placed in teh password reset page.