topic Re: being billed for more than my plan in Get Support

being billed for more than my plan

KlausBitter — Wed, 05 Jan 2022 09:04:05 GMT

Hi, my plan is $120 per 90 days, but I am being charged $246 each 90 days. How do I go about stopping future overpayment and getting a refund for past overpayment?

Re: being billed for more than my plan

mimmo — Mon, 05 Feb 2018 05:02:42 GMT

As this is an account related issue you need to contact the mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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Re: being billed for more than my plan

NDesai — Mon, 05 Feb 2018 05:12:16 GMT

@KlausBitter Are you sure you are being charged $246 while you are on a $120 plan? I have never heard of this before. I am interested to take a look at the screenshot of the Payment History from your PM self-serve account.

Re: being billed for more than my plan

computergeek541 — Mon, 05 Feb 2018 05:51:21 GMT

$246 just happens to be the exact amount that is charged for the 2016 Fall Promo plan before taking into account the 3 choice "discount" and Fall promo discount which is listed in the payment histories as $126.

The Fall Promo discount gets applied as a payment according to the billing system, bringing the price down to $120 for the customer. I wonder if that's what we're seeing in this situation.

Re: being billed for more than my plan

NDesai — Mon, 05 Feb 2018 06:09:36 GMT

@computergeek541wrote:
$246 just happens to be the exact amount that is charged for the 2016 Fall Promo plan before taking into account the 3 choice "discount" and Fall promo discount which is listed in the payment histories as $126.

The Fall Promo discount gets applied as a payment according to the billing system, bringing the price down to $120 for the customer. I wonder if that's what we're seeing in this situation.

That is what i thought. The system has not yet charged twice with Auto or Manual pay.

Re: being billed for more than my plan

Jorno — Mon, 05 Feb 2018 08:21:25 GMT

wrote:

How long until they reply?:
Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].

As per this reply in a recent discussion, the official moderator hours (in Eastern Time) are

- Monday to Friday 9am to 9pm

- Saturday and Sunday 9am to 7pm

Re: being billed for more than my plan

mimmo — Mon, 05 Feb 2018 15:18:08 GMT

wrote:
wrote:

How long until they reply?:
Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
As per this reply in a recent discussion, the official moderator hours (in Eastern Time) are
- Monday to Friday 9am to 9pm
- Saturday and Sunday 9am to 7pm

@Jorno Updated my macro thaniks

Re: being billed for more than my plan

KlausBitter — Mon, 05 Feb 2018 16:31:55 GMT

Thanks,

I sent a private message.

Re: being billed for more than my plan

srlawren — Mon, 05 Feb 2018 18:24:23 GMT

@KlausBitter did you see a charge for $246 on your credit card? I'm betting you're looking at the (admittedly confusing) transcation history in your self-serve and misundertsanding what you have been charged. Please have a look here where it break it all down: https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/183238/highlight/true#M11987

Re: being billed for more than my plan

Acekiller — Mon, 05 Feb 2018 21:09:45 GMT

Perhaps provide us a screenshot of your PM charges and we can take a closer look.

Re: being billed for more than my plan

srlawren — Tue, 06 Feb 2018 00:02:26 GMT

wrote:
Perhaps provide us a screenshot of your PM charges and we can take a closer look.

@KlausBitter if you do this, please be sure to black out (or crop out) your name and account number, since both are visible at the top of all the Self-Serve pages (including Transaction History page).