topic Change plan in Get Support

Change plan

lolalan — Wed, 05 Jan 2022 09:04:02 GMT

I just accidentally changed my $30 plan to $25 plan, i chose changed plan immediately.how çan i change back to $ 30 plan?

Re: Change plan

Alex888 — Sun, 31 Mar 2019 04:18:09 GMT

@lolalan You could ask the moderators, they might change it back, no guarantees. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change plan

lolalan — Sun, 31 Mar 2019 04:29:33 GMT

Thanks for your help

Re: Change plan

cavemantoronto — Sun, 31 Mar 2019 04:36:53 GMT

@lolalan wrote:
I just accidentally changed my $30 plan to $25 plan, i chose changed plan immediately.how çan i change back to $ 30 plan?

Usually you can't. Policy says no refund when customer does this. Moderator might help to keep you happy, but there is on screen warning when doing immediate plan change saying no credit given for unused portion of plan.

Re: Change plan

Jessica_T — Sun, 31 Mar 2019 06:21:47 GMT

@lolalan The moderator team may be able to help you. The moderator team can be reached via private message using this link.

Re: Change plan

lolalan — Sun, 31 Mar 2019 17:26:04 GMT

Hi Jessica

Thanks for your help! I’ve contacted moderator team and he is helping me now. Lola