topic Re: APN Setup but still no Pics in Texts in Get Support

APN Setup but still no Pics in Texts

Suzita — Wed, 05 Jan 2022 09:04:02 GMT

I have the APN setup on the phone for Public Mobile following the instructions and still can not send or receive pics in text.

I have international texting and a 4g data plan

Using an ASUS Senfone 2

Any thoughts

Re: APN Setup but still no Pics in Texts

Anonymous — Sun, 04 Feb 2018 23:47:01 GMT

@Suzita, Is your data working? If data works then picture texts should work.

Re: APN Setup but still no Pics in Texts

Suzita — Sun, 04 Feb 2018 23:49:44 GMT

Yes WiFi is off and data is being received and sent tried Gmail and it sent and received data

Re: APN Setup but still no Pics in Texts

Luddite — Sun, 04 Feb 2018 23:53:46 GMT

@Suzita For more specific assistance, what is make/model of your phone? Data is not required for MMS but the data connection is.

You may find a reolution here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: APN Setup but still no Pics in Texts

sheytoon — Mon, 05 Feb 2018 01:07:11 GMT

@Suzita

Is mms one of the listed values under APN type? Can you post a screenshot of your APN settings?

Re: APN Setup but still no Pics in Texts

Korth — Mon, 05 Feb 2018 02:45:36 GMT

Public Mobile, ASUS ZenFone 2

Name: Public Mobile

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220

(Other fields can be left blank or autofilled.)

You must restart the device before some settings take affect.

( From https://apn-canada.gishan.net/settings/962_15_public_mobile_apn_settings_for_asus_zenfone_2.php )

Re: APN Setup but still no Pics in Texts

koimr1 — Mon, 05 Feb 2018 02:33:33 GMT

A few questions for you. 🙂

Are you new to PM so this has never worked or has this worked before and suddenly stopped?

You mentioned APN settings so I'll presume the former - make sure the settings are EXACT - it's very easy to make a "hard-to-see" mistake.

If you are using the messenging app that came with the phone try a different one from the Play Store. Textra is a good one but there's lots of others.

Re: APN Setup but still no Pics in Texts

will13am — Mon, 05 Feb 2018 02:55:51 GMT

wrote:
Public Mobile, ASUS ZenFone 2
Name: Public Mobile
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220

(Other fields can be left blank or autofilled.)
You must restart the device before some settings take affect.
( From https://apn-canada.gishan.net/settings/962_15_public_mobile_apn_settings_for_asus_zenfone_2.php )

@Korth, please put default,supl,mms into the APN type field instead of leaving it blank. See if it makes a difference.

Re: APN Setup but still no Pics in Texts

Korth — Mon, 05 Feb 2018 03:13:03 GMT

@will13am

Not sure if that's necessary. I didn't have to set APN Type on my ancient LG-C800G and all my sms/mms attachments work fine ... in fact, I only had to enter APN sp.mb.com and it automagically filled everything else in for me ... I'm not even sure if I can manually enter autofilled fields like APN Type (and it works, so why break it, lol) ... but I don't have a ZenFone and every device has its own quirks, lol, those settings may or may not be required.

Re: APN Setup but still no Pics in Texts

will13am — Mon, 05 Feb 2018 04:04:30 GMT

wrote:
@will13am

Not sure if that's necessary. I didn't have to set APN Type on my ancient LG-C800G and all my sms/mms attachments work fine ... in fact, I only had to enter APN sp.mb.com and it automagically filled everything else in for me ... I'm not even sure if I can manually enter autofilled fields like APN Type (and it works, so why break it, lol) ... but I don't have a ZenFone and every device has its own quirks, lol, those settings may or may not be required.

You cannot edit the APN settings on file. You will need to create your own. Personally, I prefer to rely on user settings over default settings which can be serendipitous. You can take a suggestion or leave everything as is which doesn't seem to work. What have you got to lose? Choice is yours. BTW, I also have a Zenfone 2 and I don't have issues with MMS.

Re: APN Setup but still no Pics in Texts

MVP — Mon, 05 Feb 2018 18:27:14 GMT

A while ago, in one phone (I think it was a kodoo samsung) I needed to specify two last weird APN settings:

MVNO type: GID

MVNO value: 4d4f

in order to make mms work. Still not completely sure it was really needed or just a fluke...

Re: APN Setup but still no Pics in Texts

MrSnide — Mon, 05 Feb 2018 21:51:28 GMT

I have a Zenfone 2 as well. I have the 1 GB data plan but usually have the data turned off. If I receive an MMS, I have to remember to turn the data on first. Same if I wish to send an MMS.

I checked my APN settings with the settings shown in a prior post and they match exactly.

Re: APN Setup but still no Pics in Texts

matbasm — Mon, 05 Feb 2018 22:45:13 GMT

@MrSnide, that's completely normal. In order for MMS to work, data must be on. Do you turn it off in order to save bandwidth? With most phones, you can control which apps can use cellular data. You might be able to configure it so that only the apps you want get access to the cellular data.

Re: APN Setup but still no Pics in Texts

MrSnide — Sat, 31 Mar 2018 22:24:51 GMT

@matbasm,

I do have pretty much *everything* blocked from using my cellular data... there are a few ASUS-supplied apps that seem to cheat and use it anyway, esp. if I have the wifi off. Maybe I'll leave data on just to see how much gets used when nothing is allowed to...

Re: APN Setup but still no Pics in Texts

matbasm — Sat, 31 Mar 2018 22:37:03 GMT

@MrSnide, as mentioned, if you want MMS(picture texts), data must be turned on.