topic Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5 in Get Support

Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

eperov — Wed, 05 Jan 2022 09:03:59 GMT

Hi,

I inserted PM SIM card into Android phone Lenovo 5a and Mobile data does not work. When apps need to connect to Internet (without WiFi), they say something like No Connect, No Internet connection etc., while phone calls and messaging are ok on the phone. It looks like the phone does not supports some Public Mobile protocols. This issue is not appearing with the same PM SIM card on iPhone, all apps can connect to Internet.

This happens only with PM SIM card.

When I inserted a Virgin Mobile SIM into the Lenovo, Mobile data is ok.

Is there some fix for this?

What protocol Public Mobile does use for Mobile data?

Thanks

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

Anonymous — Sun, 31 Mar 2019 03:17:43 GMT

@eperov wrote:
Hi,
I inserted PM SIM card into Android phone Lenovo 5a and Mobile data does not work. When apps need to connect to Internet (without WiFi), they say something like No Connect, No Internet connection etc., while phone calls and messaging are ok on the phone. It looks like the phone does not supports some Public Mobile protocols. This issue is not appearing with the same PM SIM card on iPhone, all apps can connect to Internet.
This happens only with PM SIM card.
When I inserted a Virgin Mobile SIM into the Lenovo, Mobile data is ok.
Is there some fix for this?
What protocol Public Mobile does use for Mobile data?
Thanks

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

sunflowershine — Sun, 31 Mar 2019 03:19:51 GMT

@eperov wrote:
Hi,
I inserted PM SIM card into Android phone Lenovo 5a and Mobile data does not work. When apps need to connect to Internet (without WiFi), they say something like No Connect, No Internet connection etc., while phone calls and messaging are ok on the phone. It looks like the phone does not supports some Public Mobile protocols. This issue is not appearing with the same PM SIM card on iPhone, all apps can connect to Internet.
This happens only with PM SIM card.
When I inserted a Virgin Mobile SIM into the Lenovo, Mobile data is ok.
Is there some fix for this?
What protocol Public Mobile does use for Mobile data?
Thanks

@eperov Hi, you may not set up the APN. Here is the link:

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

eperov — Sun, 31 Mar 2019 08:10:16 GMT

Thanks, that helped,the phome is not listed yet, but settings worked,

the only problem was a PM SIM does not allow to add new APM. I had to use an old SIM from another provider, added APN with it, then inserted PM SIM and selected new APN.

I wonder why Public Mobile do not add their APN, instead they included one Kudo and two Telus APNs on the SIM. Why dances with drums were required, as I mentioned everything was so simple with a Viirgin Mobile SIM.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

warzouing — Sun, 31 Mar 2019 13:01:01 GMT

I do not think it's related to old or new PM sim. I have received a few days ago a new PM sim, inserted it to my Samsung galaxy s4. Voice and text were ok but no data. Apn is defaulted to koodo and there are options like telus or bell. I have tried all but none of them work. Finally, I have manually added a new apn with the settings as recommended and bingo, the 4g sign makes its appearance and data just flows in and out.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

hycm53 — Sun, 31 Mar 2019 14:20:35 GMT

@eperov wrote:
Thanks, that helped,the phome is not listed yet, but settings worked,
the only problem was a PM SIM does not allow to add new APM. I had to use an old SIM from another provider, added APN with it, then inserted PM SIM and selected new APN.
I wonder why Public Mobile do not add their APN, instead they included one Kudo and two Telus APNs on the SIM. Why dances with drums were required, as I mentioned everything was so simple with a Viirgin Mobile SIM.

I don’t think it’s PM SIM card that doesn’t allow to add new APN, it’s some android phones’s problem, because the iPhone my son using didn’t need add new APN or edited.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

eperov — Sun, 31 Mar 2019 14:23:49 GMT

My PM sim does not alow to add new APN, there is no add (plus icon). Old sim card fromanother provider so adding with was ok, I found this workaorund by using different sim on forums, some carriers do not allow to modify APN.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

hycm53 — Sun, 31 Mar 2019 15:27:05 GMT

@eperov wrote:
My PM sim does not alow to add new APN, there is no add (plus icon). Old sim card fromanother provider so adding with was ok, I found this workaorund by using different sim on forums, some carriers do not allow to modify APN.

It’s not SIM card problem, its android phone problem, same as the phone Asus Zonefone 4 Max that I’m using right now. I have to installed an app “MyNewAPN_test.apk to add new APN, otherwise can’t using data plan.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

opendoor — Sun, 31 Mar 2019 15:42:34 GMT

Hi friend. Your problem has nothing to do with the simcard. It's your phone. Please unlock your phone properly. Or get proper software update.

Re: Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

eperov — Sun, 31 Mar 2019 15:54:55 GMT

> Your problem has nothing to do with the simcard. It's your phone.

I modify another simcard from another provider on the same phone, how could be this a phone problem then?