https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215766#M185129 <P>Currently there is no other&nbsp;way. Occasionally the forgot password function works after multiple attempts to receive the email on time. But they have acknowledged the issue and they are very close to fixing it <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 05 Feb 2018 04:54:11 GMT NDesai 2018-02-05T04:54:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215703#M185127 <P>I was recently locked out of my community account, and the system would not let me reset the password. I had to create a new account to get in touch with a moderator. Is there any other way to do this?</P> Wed, 05 Jan 2022 09:03:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215703#M185127 Dninclaus 2022-01-05T09:03:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215706#M185128 <P>That's probably the best thing to do.&nbsp; That said, make sure that the email address on your community account matches the email address on you phone account.&nbsp; Otherwise, you will not get any potential community rewards applied to your phone account.</P> Sun, 04 Feb 2018 22:24:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215706#M185128 Anonymous 2018-02-04T22:24:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215766#M185129 <P>Currently there is no other&nbsp;way. Occasionally the forgot password function works after multiple attempts to receive the email on time. But they have acknowledged the issue and they are very close to fixing it <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 05 Feb 2018 04:54:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out-of-community/m-p/215766#M185129 NDesai 2018-02-05T04:54:11Z