topic Re: Updating AutoPay in Get Support

Updating AutoPay

Francistrieu — Wed, 05 Jan 2022 09:03:54 GMT

Hey,

I’m trying to update my CC information for the autopay however it’s saying that my card is declined. I’ve contacted my CC company and they’re saying it’s going through on their end; I even have the verification codes on hand for confirmation.

Please look into into this as I need to update the autopay before the due date.

thanks,

Francis

Re: Updating AutoPay

Anonymous — Sun, 04 Feb 2018 20:56:35 GMT

Hi @Francistrieu. Sometimes your browser messes up credit card processing. Please try clearing your browser's cache, or using the browser in Privacy/Incognito mode. That often resoves CC issues. You can also try another browser(also in Privacy/Incognito mode). If that doesn't work, get in touch with a member of the moderators team (via private message). They would be able to rectify the problem.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: Updating AutoPay

Francistrieu — Mon, 05 Feb 2018 13:57:57 GMT

Hey @Anonymous

I've used three different browsers as well as using Incognito mode; I'm still getting the same issue. I'll probably reach out to the mods if I don't find any other viable solution.

Thanks!

Re: Updating AutoPay

Francistrieu — Mon, 05 Feb 2018 14:39:50 GMT

I found the issue...

Apparently if you input your "Apt #" with your address, it will be declined.

I left the space blank and it went through successfully.

Re: Updating AutoPay

stonechucker — Mon, 05 Feb 2018 14:57:26 GMT

I've been living in an apartment for almost 5 years now, and I always type my addess as Apt#-Addrees# Somestreet Avenue. I've never had a problem with any website validating my address information.

I wonder why so many people have the issue?

Re: Updating AutoPay

Acekiller — Mon, 05 Feb 2018 19:39:19 GMT

are you using amex? I remember there were issues with Amex for autopay?