topic Re: Sim Card Locked in Get Support

Sim Card Locked

Kovalchuk — Wed, 05 Jan 2022 09:03:53 GMT

Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie

Re: Sim Card Locked

Metal1967 — Sun, 31 Mar 2019 01:47:49 GMT

@Kovalchuk wrote:
Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie

@Kovalchuk

Is his phone unlocked ?

Re: Sim Card Locked

Kovalchuk — Sun, 31 Mar 2019 01:49:27 GMT

That was my initial thinking. I thought only SIM cards could get locked, not entire phones

Re: Sim Card Locked

Alex888 — Sun, 31 Mar 2019 01:54:12 GMT

@KovalchukPhones get locked too. You will have to contact Virgin for the unlock code.

Re: Sim Card Locked

Lieux — Sun, 31 Mar 2019 01:51:53 GMT

@Kovalchuk wrote:
That was my initial thinking. I thought only SIM cards could get locked, not entire phones

Yes your phone can be locked from the last company and if it is the case you need to contact them to unlock your phone..and it's free..

Re: Sim Card Locked

Jadebug — Sun, 31 Mar 2019 02:04:31 GMT

From Wikipedia:

A SIM lock, simlock, network lock, carrier lock or (master) subsidy lock is a technical restriction built into GSM and CDMA[1] mobile phones by mobile phone manufacturers for use by service providers to restrict the use of these phones to specific countries and/or networks. This is in contrast to a phone (retrospectively called SIM-free or unlocked) that does not impose any SIM restrictions.

https://en.wikipedia.org/wiki/SIM_lock

In Laymen's term, the phone is locked to only use certain cellphone providers, in this case Virgin Mobile. You would need to contact them to unlock your device:

https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone

Good luck.

Re: Sim Card Locked

sunflowershine — Sun, 31 Mar 2019 03:21:37 GMT

@Kovalchuk wrote:
Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie

@Kovalchuk Hi Kovie, it could be the phone locked by Virgin. You have to ask Virgin to unlock it.

Re: Sim Card Locked

cavemantoronto — Sun, 31 Mar 2019 03:43:02 GMT

@Kovalchuk wrote:
Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie

You can't use it until getting the unlock code from Virgin. The unlock code will be free. They sometime give hard time if you are not a customer any more, but if you are still customer, they have no choice.

Re: Sim Card Locked

Kovalchuk — Sun, 31 Mar 2019 13:33:28 GMT

Phone was locked. Thanks all 🙂