topic Re: New activation problem in Get Support

New activation problem

jayc666 — Wed, 05 Jan 2022 09:03:50 GMT

I just activated a new account paid 50 in vouchers added a 40 dollar plan now it says my account is suspended and pay 40 bucks again help! Hey 👋

Re: New activation problem

mimmo — Sat, 30 Mar 2019 21:32:50 GMT

hey, sorry o you are having issues. can you posta screenshot of your overview page and your payment history?

those will help determine the issue and figure out teh best route for help.

Re: New activation problem

chrisbasm — Sat, 30 Mar 2019 21:33:53 GMT

@jayc666 Sounds like your activatipon did not complete properly. have you tried restarting your phone? What does your account balance show in self serve portal?

Re: New activation problem

jayc666 — Sat, 30 Mar 2019 22:06:21 GMT

Ok I figured it out .but now I have the 40 dollar plan wanted the 50 dollar plan I’ve got ten bucks I’n the account and a 40 dollar plan

Re: New activation problem

Anonymous — Sat, 30 Mar 2019 22:11:16 GMT

@jayc666 wrote:
Ok I figured it out .but now I have the 40 dollar plan wanted the 50 dollar plan I’ve got ten bucks I’n the account and a 40 dollar plan

Well I'm confused. Isn't that what you first wrote you wanted?

Is it saying Active?

Is the service working?

Re: New activation problem

Lieux — Sat, 30 Mar 2019 22:28:23 GMT

@jayc666 wrote:
Ok I figured it out .but now I have the 40 dollar plan wanted the 50 dollar plan I’ve got ten bucks I’n the account and a 40 dollar plan

If what you wanted it's the 50$ plan not the 40$..you need to wait your next renewal date to do the switch. You can already choose it in your self serve account and choose FOR THE NEXT RENEWAL DATE. If that what you want..???..

Re: New activation problem

jayc666 — Sun, 07 Apr 2019 11:56:17 GMT

Ok yea sorry I didn realize the 7 dollars tax they wanted for a he 50 dollar plan so had to go with the 40

Re: New activation problem

jayc666 — Sun, 07 Apr 2019 11:59:56 GMT

The vouchers did not register the first time around was my problem guys he was o enter them all again

Re: New activation problem

Lieux — Sun, 07 Apr 2019 12:02:41 GMT

@jayc666 wrote:
Ok yea sorry I didn realize the 7 dollars tax they wanted for a he 50 dollar plan so had to go with the 40

Yessss always with taxes!!!...thank you to let us know the end of your story..