topic Re: Serious help needed. in Get Support

Serious help needed.

nckvarela — Wed, 05 Jan 2022 09:03:41 GMT

In January I attempted to activate a phone number, after being told the activation failed and my credit card was not charged it turned out my credit card was charged and I just found out this month that I activated three accounts with the same sim card. Public mobile refuses to refund my account for the three months I paid for as they said they would because I had unknowingly acyivated three accounts. I only have access to one account and I only have one phone number and one sim card. Is there any way to resolve this or did I just get scammed?

Re: Serious help needed.

matbasm — Sat, 03 Feb 2018 16:22:54 GMT

@nckvarela, Have you contacted the moderators team. They would be the only ones that could possibly help you out in this case.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Serious help needed.

nckvarela — Sat, 03 Feb 2018 16:53:38 GMT

The moderator who told me that i had three accounts and a refund was refused was mistaken. This has been resolved by another moderator.

Re: Serious help needed.

matbasm — Sat, 03 Feb 2018 16:55:57 GMT

@nckvarela, That's great to hear. I would have really been surprised if you were flat out refused.

Re: Serious help needed.

Anonymous — Sat, 03 Feb 2018 19:46:12 GMT

so if you dont have any Account or phone number with public mobile .
or if you have a new sim card you can activation
so if you are have a old sim card and you need to activation again it's refuses to your account
you can Get a SIM card at select any Store Walmart locations to you can getting and
make call to public mobile to you Activation by phone at 1-877-999-5055
or you can by Public Mobile Online Activation
@ https://activate.publicmobile.ca

or you can buy it online from website public mobile
@ https://store.publicmobile.ca/collections/all

good luck

Re: Serious help needed.

NDesai — Sat, 03 Feb 2018 19:47:50 GMT

Hey @Anonymous,

Thank you for chiming in to help. PM does not have a phone number for support. They only provide support through this forum. So don't post any false information.

Also, don't bold and change the size of your text. We all can read the default font and the size.

Re: Serious help needed.

Anonymous — Sat, 03 Feb 2018 20:11:35 GMT

Hey @NDesai

if you try to call you will see what it's talking to you at phone

but if you have a issue with a message
you can talk to team service at phone if your lin is have issue
i know to send a private message to the @Moderator_Team, giving them
Detailed explanation of specific your issue .
them can help you a lot nice team service

Good Luck

Re: Serious help needed.

NDesai — Sat, 03 Feb 2018 20:25:51 GMT

@Anonymouswrote:
Hey @NDesai
if you try to call you will see what it's talking to you at phone
but if you have a issue with a message
you can talk to team service at phone if your lin is have issue
@i know to send a private message to the @CS_Agent, giving them
Detailed explanation of specific your issue .
them can help you a lot nice team service

Good Luck

Oh, i didnt know that!

Re: Serious help needed.

Johan — Sat, 03 Feb 2018 20:42:48 GMT

Well unless something has changed, @NDesai you are right. The phone # that @Anonymous has posted is for legacy customers only and should not be given out as they will not help over the phone for new customers.

Re: Serious help needed.

will13am — Sat, 03 Feb 2018 20:57:00 GMT

wrote:
so if you dont have any Account or phone number with public mobile .
or if you have a new sim card you can activation
so if you are have a old sim card and you need to activation again it's refuses to your account
you can Get a SIM card at select any Store Walmart locations to you can getting and
make call to public mobile to you Activation by phone at 1-877-999-5055
or you can by Public Mobile Online Activation
@ https://activate.publicmobile.ca

or you can buy it online from website public mobile
@ https://store.publicmobile.ca/collections/all

good luck

The only way to activate an account is through the online portal. There's no call in option except for legacy customers. The information provided here is misleading. I just called the number. As a non legacy customer, I did not have access to an agent. I was given options to make changes to my existing account, similar to calling 611.