topic Re: Not able to make local calls to certain numbers? in Get Support

Not able to make local calls to certain numbers?

Jb456 — Wed, 05 Jan 2022 09:03:27 GMT

Is Public Mobile having issues at the moment. I am in Montreal 514 area code. Also in montreal its 438 area code for another cell company. Some 438 numbers work and some are not working. When I try to call it says sorry it's not part of your plan you have to do an add-on. Even when that person calls me they get my voicemail.

How can I get this fixed?

Re: Not able to make local calls to certain numbers?

will13am — Fri, 02 Feb 2018 16:26:44 GMT

@Jb456, do you put +1 in front of your number? If not try that.

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 02 Feb 2018 16:37:21 GMT

I tried adding a 1 still does not work. Says sorry we can't complete your call. You don't have an active long distance plan and it's not covered please do an add-on.

Yet another friends number starting with same area code works perfectly.

Re: Not able to make local calls to certain numbers?

mtfolks — Fri, 02 Feb 2018 16:40:49 GMT

Could depend on whether or not the number is technically considered a LD call even if it’s the same area code. We have a similar split here in Vancouver if you’re calling Chilliwack which isn’t far and shares the same area codes. It’s still considered a LD call.

Is it possible that’s the issue here?

Re: Not able to make local calls to certain numbers?

koimr1 — Fri, 02 Feb 2018 16:50:08 GMT

wrote:
Is Public Mobile having issues at the moment. I am in Montreal 514 area code. Also in montreal its 438 area code for another cell company. Some 438 numbers work and some are not working. When I try to call it says sorry it's not part of your plan you have to do an add-on. Even when that person calls me they get my voicemail.

How can I get this fixed?

Were you able to call these numbers previously? If so, when did this problem start happening?

Re: Not able to make local calls to certain numbers?

will13am — Fri, 02 Feb 2018 16:50:44 GMT

wrote:
Could depend on whether or not the number is technically considered a LD call even if it’s the same area code. We have a similar split here in Vancouver if you’re calling Chilliwack which isn’t far and shares the same area codes. It’s still considered a LD call.

Is it possible that’s the issue here?

For province wide calling plans, all area codes within the province should be a "local" call. I think Public Mobile has issues with resolving which calls are covered and which are not. I recall in my early days with this service, I had issues making toll free calls. Some went through and some were not allowed because I didn't have a long distance add on.

Re: Not able to make local calls to certain numbers?

mimmo — Fri, 02 Feb 2018 16:55:49 GMT

I would ask the mods to look into it.

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Re: Not able to make local calls to certain numbers?

mtfolks — Fri, 02 Feb 2018 16:57:14 GMT

@will13am Derp. Of course. PM doesn’t offer LOCAL calling packages.

Obviously too early in the morning for my brain to work properly. 😂

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 02 Feb 2018 16:58:53 GMT

All last week I was able to call the number. My friend is with fido if that helps

Re: Not able to make local calls to certain numbers?

ShawnC13 — Fri, 02 Feb 2018 17:09:52 GMT

@Jb456, you will need to contact the mods and let them look into this.

To send a private message to a moderator click this link.

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account number
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Re: Not able to make local calls to certain numbers?

koimr1 — Fri, 02 Feb 2018 17:10:49 GMT

wrote:
All last week I was able to call the number. My friend is with fido if that helps

Oh ok - just to be clear, is it ONE number you are having problems with or several? Just that your first post mentioned multiple numbers but from this last post I'm reading it as one particular number.

In any event, do what the others suggested and ask the mods if there's any problems in your area or with your account first. 🙂

Re: Not able to make local calls to certain numbers?

mtfolks — Fri, 02 Feb 2018 17:16:43 GMT

If you were able to call them before but it doesn’t work now it is likely a switch (or similar) issue on either PM or Fido’s end of things that isn’t connecting the call properly. I highly doubt it’s account related.

A mod should be able to confirm on which side the problem lies.

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 02 Feb 2018 17:31:24 GMT

Two people same area code 438. One person all calls work fine second person can't call and when they call it goes to voicemail.

I will message the mods as suggested.

Thank you

Re: Not able to make local calls to certain numbers?

stonechucker — Fri, 02 Feb 2018 18:22:01 GMT

Somebody earlier in the thread mentioned trying to dail it as +1438xxxyyyy. You mentioned you tried dialing with the 1. Have you tried '+1'? They are different. '1' on it's own signifies long distance calling. '+1' is the 'location' identifcation (I believe that's what it's called) for the mobile number.

Although it may be a local call, it is a different area code than yours, and for whatever reason, Public Mobile seems to be slow in updating the calling areas allowed within the provinces. I live in a somewhat small City in Southern Ontario, and a call to someone with a 519 area code, in the same City acts the same way (or did) when I first joioned Public Mobile. A ticket was created to add the area code and exchange to the allowed calling list (as far as I know it to be).

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 02 Feb 2018 18:28:07 GMT

I tried 1 and +1 no luck.

Two people with same area code 438. One works fine and second does not work.

Re: Not able to make local calls to certain numbers?

koimr1 — Fri, 02 Feb 2018 19:17:37 GMT

wrote:
I tried 1 and +1 no luck.
Two people with same area code 438. One works fine and second does not work.

Did you hear back from a moderator? Am curious as to the problem. 🙂

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 02 Feb 2018 19:30:47 GMT

wrote:
wrote:
I tried 1 and +1 no luck.
Two people with same area code 438. One works fine and second does not work.
""Quote""Did you hear back from a moderator? Am curious as to the problem. :)""quote""
_________________
Mod said it's been sent to a upper technician to investigate.

I will update thread when there is a resolution.

Re: Not able to make local calls to certain numbers?

Jb456 — Fri, 09 Feb 2018 23:11:15 GMT

Resolved thank you