topic Re: Need Help Cancelling an Account in Get Support

Need Help Cancelling an Account

Whovian — Wed, 05 Jan 2022 09:03:20 GMT

My wife passed away recently, and I don't know her Public Mobile login details.

If someone can help me cancel her account, please send me a PM and I can provide whatever details are needed to verify.

Re: Need Help Cancelling an Account

mtfolks — Thu, 01 Feb 2018 20:39:21 GMT

Oh wow. I’m sorry to hear about your wife.

Your best bet is to DM a moderator with the details and I’m sure they can assist you in resolving this for you.

My condolences.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Need Help Cancelling an Account

computergeek541 — Thu, 01 Feb 2018 20:56:35 GMT

Sorry to hear that.

If her credit cards and visa debit cards have already been cancelled. there really won't be any need to take any further steps to close out the Public Mobile account. Even if there is a preauthorized payment set up on the account, an invalid credit or visa debit card would cause the payment to fail anyway. The Public Mobile account will then close itself out automatically 90 days after the failed plan renewal attempt (without any money being owed).

Re: Need Help Cancelling an Account

Whovian — Thu, 01 Feb 2018 20:56:49 GMT

All of our cards and bank accounts were shared, so her payments are still going through. I've PMed the Mod account for assistance.

Thank you both for the help.

Re: Need Help Cancelling an Account

koimr1 — Thu, 01 Feb 2018 21:07:38 GMT

You've contacted the mods and that should get things sorted.

I just wanted to say I'm sorry to hear your news and offer my condolences. Take care, @Whovian.

Re: Need Help Cancelling an Account

GreatCanadian — Fri, 02 Feb 2018 01:38:54 GMT

@Whovian, you don't need my help as that has been provided above. Just wanted to offer my condolences. I don't know you, but at this moment my thoughts are with you. Take care my friend.