topic Re: Available Funds in Get Support

Available Funds

adanbarclay1996 — Wed, 05 Jan 2022 09:03:16 GMT

My account displays that I have $100.00 in available funds. I do not plan on using the available funds and would like to transfer them back onto my credit card. How do I go along doing this?

Thank you.

Re: Available Funds

mtfolks — Thu, 01 Feb 2018 20:01:35 GMT

Are you cancelling service or porting out? If so, make sure autopay is turned off and contact the moderators about refunding to your credit card. I would *think* they should be able to do it for unused funds on the account but they’d be able to confirm.

Re: Available Funds

will13am — Thu, 01 Feb 2018 20:06:36 GMT

This prepaid service does not offer any refunds. I don't think it is possible to transfer the funds back into a payment card. I can see exceptions for circumstances like a system error causing double charges. If the customer willfully topped up their account, it's money spent that is not going to be refunded.

Re: Available Funds

mtfolks — Thu, 01 Feb 2018 20:09:12 GMT

Yeah, seems like a gray area with it being unused funds vs an unused plan portion. Worst case could try contacting the credit card company but they may not do a reversal if it’s not a fraudulent charge.

Re: Available Funds

will13am — Thu, 01 Feb 2018 20:14:37 GMT

wrote:
Yeah, seems like a gray area with it being unused funds vs an unused plan portion. Worst case could try contacting the credit card company but they may not do a reversal if it’s not a fraudulent charge.

It may not hurt to ask. However, expectations need to be properly calibrated prior to asking so that a no response is met with huge surprise.

Re: Available Funds

computergeek541 — Thu, 01 Feb 2018 20:54:57 GMT

Sorry, there is no option to do this. The official policy is pretty much to use up the balance or lose it.

Re: Available Funds

Acekiller — Thu, 01 Feb 2018 21:09:24 GMT

once you paid, it's gone. don't get your hopes up.

Re: Available Funds

inigo_151 — Fri, 02 Feb 2018 01:08:50 GMT

I don't think that's alowed, but it won't hurt to contact a mod and ask them about it.