topic Re: No incoming in Get Support

incoming

sheren8381 — Wed, 05 Jan 2022 09:03:06 GMT

Hello anyone can help me for getting incoming service

No incoming

sheren8381 — Wed, 31 Jan 2018 23:22:29 GMT

I brought a new SIM but no incoming. Restarted so many times. Add on twice but still no incoming. Anyone can help

Re: No incoming

NDesai — Wed, 31 Jan 2018 23:24:44 GMT

Did you port in your number when you activated? If yes, seems like your porting is not complete yet.

How about outgoing and other services like text or data?

Re: No incoming

sheren8381 — Wed, 31 Jan 2018 23:27:12 GMT

Out going and text works fine but no. My service is transferred from freedom service.

Re: No incoming

NDesai — Wed, 31 Jan 2018 23:29:32 GMT

@sheren8381wrote:
Out going and text works fine but no. My service is transferred from freedom service.

Since you ported from FM, i suggest you to wait a few hours and then test after power cycling your phone. If it's still doesn't work, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

Re: No incoming

sheren8381 — Wed, 31 Jan 2018 23:30:22 GMT

This service I activated yesterday also restarted many times. But still I can't get any one from public mobile

Re: No incoming

NDesai — Wed, 31 Jan 2018 23:32:39 GMT

@sheren8381wrote:
This service I activated yesterday also restarted many times. But still I can't get any one from public mobile

In that case, it seems like your port from FM did not go through. Is your FM sim still working?If yes, you will need to send a private message to the Moderator_Team with your account info so they can request the port in from their end.

Re: No incoming

sheren8381 — Wed, 31 Jan 2018 23:32:33 GMT

Om thanks

Re: incoming

NDesai — Thu, 01 Feb 2018 03:33:24 GMT

@sheren8381 You already posted about your problem today. Did you not contact the mod team via private message?

Re: incoming

sheren8381 — Thu, 01 Feb 2018 03:34:45 GMT

I did but nobody replied yet. I am so worried I think I lost my money.

Re: incoming

will13am — Thu, 01 Feb 2018 03:50:27 GMT

@sheren8381, don't worry about losing your money. I don't know what time you contacted the moderator team. Under normal conditions, they reply within the hour. They have finished work for the day, but will be back tomorrow morning. Keep an eye on your private message inbox.