topic Can't log in to pay in Get Support

Can't log in to pay

tonyg — Wed, 05 Jan 2022 09:03:04 GMT

Hi there,

I am having issues with logging into my account in order to pay for my plan. I have tried to reset my password, but I end up with the screen below.

Please help.

Thanks,

Tony

Re: Can't log in to pay

matbasm — Thu, 01 Feb 2018 03:02:24 GMT

Hi @tonyg. Unfortunately, the forgot password system is unreliable. The best way to get your password reset is to send a private message to the moderators team. Be sure to include your account number and PIN. They'll get you back into your account. They are gone for the night, but will be back at 9AM (EST).

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Can't log in to pay

tonyg — Thu, 01 Feb 2018 03:20:12 GMT

Thanks!