topic Re: Account suspended in Get Support

Account suspended

Micki14 — Wed, 05 Jan 2022 09:02:55 GMT

My account has been suspended for non payment ....I thought I was on auto-pay with my credit card. I tried to do a manual payment but it says that 'I have enough balance' ???? Please help.

If I am not set up for auto-pay any more please help me set that up again. Thank you

Re: Account suspended

mimmo — Wed, 31 Jan 2018 17:12:15 GMT

Please contact the mods as this is an account issue.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Account suspended

lmckee — Wed, 31 Jan 2018 17:12:23 GMT

same thing happened to me, Mods offered to change my plan but that is not what is needed.

Re: Account suspended

Mana — Wed, 31 Jan 2018 18:38:27 GMT

@lmckee and @Micki14 sorry to hear about your trouble.

Unfortunately, you have caught a known system bug at the renewal date even with auto-pay enabled.

Please follow @mimmo suggestion and send a private message to @CS_Agent with your account info and they will help you out.

Re: Account suspended

Vickel — Wed, 31 Jan 2018 19:29:36 GMT

My plan is coming up for renewal,

I hope this doesnt happen to me.

Might have to get some vouchers just to be safe

Re: Account suspended

mimmo — Wed, 31 Jan 2018 19:54:47 GMT

I just top up manually a couple days a before.

Re: Account suspended

will13am — Wed, 31 Jan 2018 21:48:58 GMT

wrote:
My plan is coming up for renewal,

I hope this doesnt happen to me.

Might have to get some vouchers just to be safe

I just stay away from the account and let the system do its thing. This has never failed me yet.

Re: Account suspended

srlawren — Wed, 31 Jan 2018 21:58:44 GMT

wrote:
I just top up manually a couple days a before.

I do this too. Hasn't failed me (yet).

Re: Account suspended

stonechucker — Wed, 31 Jan 2018 23:02:55 GMT

I had 2 renewal errors when I started here. 1st renewal was a change from 30 day cycle to 90 day cycle. 2nd was from old $120 plan to Promo $120 plan in 2016.

Has been fine ever since.... but I’ve also not made any plan changes either.